Checking job availability...
Original
Simplified
- Job Title Technical Support
- Employment type Permanent
- Industry of the Employer IT Services Consulting
- Department / Functional Area of the Job Technical Support / Helpdesk, Network / System Administration
- Job Description
Key Responsibilities
- Technical Issue Resolution
- Respond to technical inquiries from customers or internal users via phone, email, live chat, or in person.
- Diagnose and troubleshoot issues with hardware, software, operating systems, and network connectivity.
- Provide step-by-step solutions and guidance to resolve technical problems.
- System Maintenance and Support
- Perform routine system maintenance and updates to ensure optimal performance.
- Assist in installing, configuring, and testing software or hardware systems.
- Monitor systems for potential issues and resolve them proactively.
- Escalation and Collaboration
- Escalate complex issues to higher-level technical teams or external vendors when necessary.
- Collaborate with cross-functional teams to resolve technical challenges.
- Document recurring issues and recommend solutions for future prevention.
- Customer Training and Education
- Provide training or create user guides for customers and staff to understand system functionality.
- Educate users on best practices and troubleshooting techniques.
- Documentation and Reporting
- Maintain accurate records of technical support requests, resolutions, and follow-ups in the ticketing system.
- Generate reports on system performance and common technical issues.
- Education: Associates or Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Experience:
- 1-3 years of experience in technical support or a similar role.
- Experience with troubleshooting hardware, software, and networks.
- Technical Skills:
- Proficiency in operating systems (Windows, macOS, Linux) and common software applications.
- Knowledge of networking protocols, hardware, and diagnostic tools.
- Familiarity with ticketing systems and remote support tools.
- Soft Skills:
- Strong verbal and written communication skills.
- Patience, empathy, and the ability to explain technical concepts to non-technical users.
- Analytical thinking and problem-solving abilities.
- May involve on-site, remote, or hybrid work depending on company policies.
- Ability to work flexible hours, including evenings, weekends, or on-call shifts, if required.
- Certifications like CompTIA A+, Network+, CCNA, or ITIL Foundation are a plus.
- Strong commitment to delivering high-quality technical support and customer satisfaction.
Email ID [email protected]
Contact Number8341215069
From
HR Team
This job is provided by Shine.com
- Job Title Technical Support
- Employment type Permanent
- Industry of the Employer IT Services Consulting
- Department / Functional Area of the Job Technical Support / Helpdesk, Network / System Administration
- Job Description
Key Responsibilities
- Technical Issue Resolution
- Respond to technical inquiries from customers or internal users via phone, email, live chat, or in person.
- Diagnose and troubleshoot issues with hardware, software, operating systems, and network connectivity.
- Provide step-by-step solutions and guidance to resolve technical problems.
- System Maintenance and Support
- Perform routine system maintenance and updates to ensure optimal performance.
- Assist in installing, configuring, and testing software or hardware systems.
- Monitor systems for potential issues and resolve them proactively.
- Escalation and Collaboration
- Escalate complex issues to higher-level technical teams or external vendors when necessary.
- Collaborate with cross-functional teams to resolve technical challenges.
- Document recurring issues and recommend solutions for future prevention.
- Customer Training and Education
- Provide training or create user guides for customers and staff to understand system functionality.
- Educate users on best practices and troubleshooting techniques.
- Documentation and Reporting
- Maintain accurate records of technical support requests, resolutions, and follow-ups in the ticketing system.
- Generate reports on system performance and common technical issues.
- Education: Associates or Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Experience:
- 1-3 years of experience in technical support or a similar role.
- Experience with troubleshooting hardware, software, and networks.
- Technical Skills:
- Proficiency in operating systems (Windows, macOS, Linux) and common software applications.
- Knowledge of networking protocols, hardware, and diagnostic tools.
- Familiarity with ticketing systems and remote support tools.
- Soft Skills:
- Strong verbal and written communication skills.
- Patience, empathy, and the ability to explain technical concepts to non-technical users.
- Analytical thinking and problem-solving abilities.
- May involve on-site, remote, or hybrid work depending on company policies.
- Ability to work flexible hours, including evenings, weekends, or on-call shifts, if required.
- Certifications like CompTIA A+, Network+, CCNA, or ITIL Foundation are a plus.
- Strong commitment to delivering high-quality technical support and customer satisfaction.
Email ID [email protected]
Contact Number8341215069
From
HR Team
This job is provided by Shine.com