Executive Housekeeper
Salary undisclosed
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Job Description
PRIMARY RESPONSIBILITIES
PRIMARY RESPONSIBILITIES
- Oversees the effectiveness of all aspects of the Housekeeping operation, notwithstanding guest rooms and public areas of the Resort.
- Ensures that daily assignments and objectives are clear to everyone.
- Ensures that training of all staff and refresher courses for existing personnel are done regularly and effectively.
- Evaluate the performance of employees in Housekeeping in a fair and objective manner.
- Inspect the entire Resort to ensure all areas are clean and in satisfactory condition.
- Spot-check vacant and occupied guest rooms.
- Inspect all VIP and long-staying guest rooms.
- Maintains proper record and control procedures for lost and found items.
- Performs other duties as assigned by the Supervisor.
- Screens and acknowledges daily work schedules.
- Conducts daily briefing and de-briefing to the heads of all sections.
- Ensures that an effective duty is assigned to the sufficiency of manpower in accordance with the volume of business.
- Establishes two-way communication with related departments.
- Set as good samples to communicate effectively with guests, subordinates, immediate supervisors and others.
- Manages time effectively by meeting deadlines on time.
- Administers personnel action on leaves & overtime requests, disciplinary actions and commendations.
- Identifies and solves problems professionally.
- Acknowledges logbook and ensures that each recorded problem is attended to.
- Ensures that consumption reports, inventories, and lost & found log books are handled according to the policies and procedures.
- Understands and can explain job descriptions of all positions in the Housekeeping Department.
- Knows and understands policies relating to Housekeeping, laundry, public area and other areas in the Rooms and Guest Services, including Engineering and other departments.
- Recognizes good quality products and presentations.
- Checks and improves all service standards established by the company.
- Supervises staff activities to maximize revenue and minimize costs.
- Assists the staff when required during peak periods.
- Maintains grooming standards for all personnel.
- Conserve energy and water at all times by not decreasing guest comfort and cleaning efficiency.
- Manages waste by reducing and recycling the waste and carefully using all resources.
- Ensures that Housekeeping employees can communicate politely and professionally with guests and fellow employees.
- Works closely with other room managers to make profit and capital expenditure budgets.
- Ensures that par stocks of operating supplies and equipment meet the standard housekeeping procedures.
- Maintains and improves the quality of services and facilities according to the company’s standards at all times.
- Communicates effectively with guests, clients, business partners and employees.
- Participate in community projects or activities to promote the hotel’s image and cooperation and improve community relationships.
- Represent the management team, hotel, and company well with external guests.
- Coaches and counsels all staff when applicable.
- Objectively evaluate the performance of the housekeeping manager, assistant housekeepers, housekeeping agents, and other related staff.
- Provides the most effective training to all housekeeping and related employees regularly.
- Motivates staff to grow within the company.
- Reports to Executive Assistant Manager.
- Directs and supervises the activities of the housekeeping staff.
- Coordinates with other managers for all hotel activities.
- Interacts with clients, guests, government officials, supplies, and other significant community individuals in promoting the hotel.
- Continuous learning through own IDP.
- Any other duties as may be assigned by the superior.
- Represents Dusit’s brand and its values at all times. We will establish relationships, deliver an exceptional guest experience, and promote Thai graciousness.
- Communicate and fully embrace the Company’s culture (our Vision, Mission and Values), lead by example and cascade to all your subordinates. – “Proud to belong and to contribute”
- Ensure confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- Minimum education of Diploma in Hotel Management, Business Administration or related field.
- Minimum 8 years of experience in Housekeeping in a 5-star environment.
- Directs and supervises the activities of the housekeeping staff and other related employees.
- Coordinates with other managers for all hotel activities.