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- Contact customers mainly through phone to negotiate arrears payment
- Assist customers to workout acceptable repayment plans or restructuring of accounts
- Negotiate with customers for the most optimum repayment schedule to minimize credit losses
- Recommend and execute appropriate legal and recovery actions, including the disposal of repossessed assets
- Prepare delinquency listing and reports for management reviews
- Support Management initiatives and Team Manager in executing collections strategies, assisting in extracting and preparing required documents and reports
- Minimally GCE A' Level or Diploma
- At least 3 years of collections & recovery management experience, and strong knowledge in both Retail and Commercial Banking products
- Strong knowledge in Credit or Collections management
- Strong communication and interpersonal skills
- Good knowledge in Microsoft Office applications
- Good knowledge in Banking Operating Systems and Collections Systems