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Operations Strategy (Service Coordination & Advice) - Assistant Manager / Senior Executive

Salary undisclosed

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Overall Job Responsibility

  • Support Service Coordination & Advice (SCA) division’s mission of enhancing clients’ service journey through person-centric support and ensuring that persons with disabilities (PwDs) can receive dedicated help from SCA.
  • In this role, you will have the opportunity to improve the service delivery to PwDs and their families through:
    • Conducting data analysis to identify service gaps and provide ground feedback and inputs to SGE business units (BUs)and Ministry of Social & Family Development’s Enabling (MSF).
    • Participating in review of post-18 services, particularly the info and referral role for adult disability services.
    • Enhancing functions and developing person-centered planning to ensure appropriate delivery of services to PwDs and their families/caregivers.
  • Coordinate inputs for management and operational dashboards.
  • Execute any other strategies in support of SCA’s objectives.
Duties and Responsibilities

Operations Strategy and Planning

  • Study and analyse data to better support policy and planning to address service gaps.
  • Review and streamline processes to improve service efficiency for PwDs and their caregivers.
  • Work with internal and external stakeholders to review operational issues and proposing solutions that are translated to clear operations guidelines and processes to support efficient service delivery on the ground.
  • Engage and partner stakeholders, including MSF, to review waitlist and referral issues.
  • Provide ground feedback and data analysis to support policy and service development.

Data Analysis and Research

  • Research market to understand gaps and opportunities.
  • Monitor and study data collated from internal teams/departments, other organisations, etc. and formulate data-supported strategies.
  • Work across teams/divisions for the reporting of key performance indicators to management and funders.

Stakeholder Engagement and Pilot Conceptualization

  • Engage relevant stakeholders to review problems and challenges in disability services, programmes and schemes.
  • Ideate and come out with solutions/improvements with stakeholders.
  • Design/develop pilots with internal business units, social service agencies, touchpoints, etc.

Others

  • Provide necessary secretariat support in cross ministries/management meetings, and stakeholder engagement sessions (includes organising meetings, writing meeting notes, etc.).
  • Other ad-hoc duties as assigned.

Qualifications, Knowledge And Experience

  • Bachelor’s degree in any discipline.
  • Candidates with prior working experience in healthcare/social sector or operation strategy/policy role will have an advantage. Fresh graduates with the necessary skills and willing to learn attitude are also welcome to apply.
  • Familiar with use of MS Office applications such as MS-Word, MS-Excel, MS-PowerPoint etc.
  • Strong verbal, written communication and interpersonal skills with the ability to build strong working relationships at all levels.
  • Good organization skills and meticulous with great attention to details.
  • Possess strategic mindset with strong analytical and system thinking skills.
  • Proactive, driven and able manage multiple projects/stakeholders independently.

Additional Information

Send your resume to us by clicking the “Drop your resume / Apply” button now, or you can also email us at [email protected]

Please State In Your Detailed Resume Your

  • Current and expected salaries and annual package
  • Reason for leaving current employment (if applicable)

We regret that only shortlisted candidates will be informed.