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- Conduct comprehensive Electrical & Mechanical Verification FA on SSD customer returns, providing in-depth analysis and actionable insights.
- Generate detailed FA reports for external customers, ensuring accuracy and fostering trust.
- Manage escalations and effectively communicate RMA cases to internal teams, ensuring timely resolution and customer satisfaction.
- Continuously develop and maintain knowledge of FA capabilities, staying ahead of industry trends and advancements.
- Set up and maintain debug systems for Design of Experiments (DOE) and error duplication, driving innovation and efficiency.
- Serve as the primary interface for SSD-related inquiries from external customer-facing teams, providing expert guidance and support.
- Support the creation and presentation of periodical Key Performance Indicators (KPIs) and Pareto charts, highlighting areas for improvement and success.
- Bachelors Degree Electronics Engineering
- Related field of study
- Competent in Failure Analysis/ System Test (Preferred)
- Experience in relevant Storage Industry (such as SSD, NAND Flash, UFS, eMMC), manage complex technical issues , Interface with Customer (Desired)
- Relevant experience candidate will be considered for a senior position
- A good understanding of SSD storage, functions , its architecture, and NAND flash memory function.
- Proficiency in computer hardware, debug tools and knowledge (PCIE, NVMe, SATA, Bus Tracer, Oscilloscope, Logic Analyzer) is highly advantageous.
- Excellent time and project management skills
- Good oral & written communication skills, capable of conveying complex technical information clearly.
- Ability to work well in a close knit team environment
- Self-motivated with a strong work ethic
- Collaborative team player with a self-motivated and proactive approach.
- Ability to work flexible hours
- Commitment to technical growth
- Programming experience a plus
- Some travelling needed
- Conduct comprehensive Electrical & Mechanical Verification FA on SSD customer returns, providing in-depth analysis and actionable insights.
- Generate detailed FA reports for external customers, ensuring accuracy and fostering trust.
- Manage escalations and effectively communicate RMA cases to internal teams, ensuring timely resolution and customer satisfaction.
- Continuously develop and maintain knowledge of FA capabilities, staying ahead of industry trends and advancements.
- Set up and maintain debug systems for Design of Experiments (DOE) and error duplication, driving innovation and efficiency.
- Serve as the primary interface for SSD-related inquiries from external customer-facing teams, providing expert guidance and support.
- Support the creation and presentation of periodical Key Performance Indicators (KPIs) and Pareto charts, highlighting areas for improvement and success.
- Bachelors Degree Electronics Engineering
- Related field of study
- Competent in Failure Analysis/ System Test (Preferred)
- Experience in relevant Storage Industry (such as SSD, NAND Flash, UFS, eMMC), manage complex technical issues , Interface with Customer (Desired)
- Relevant experience candidate will be considered for a senior position
- A good understanding of SSD storage, functions , its architecture, and NAND flash memory function.
- Proficiency in computer hardware, debug tools and knowledge (PCIE, NVMe, SATA, Bus Tracer, Oscilloscope, Logic Analyzer) is highly advantageous.
- Excellent time and project management skills
- Good oral & written communication skills, capable of conveying complex technical information clearly.
- Ability to work well in a close knit team environment
- Self-motivated with a strong work ethic
- Collaborative team player with a self-motivated and proactive approach.
- Ability to work flexible hours
- Commitment to technical growth
- Programming experience a plus
- Some travelling needed