Sr Customer Training Specialist
Salary undisclosed
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- Schedule training classes
- Maintain current and accurate data and statuses for all Training Class and Student Registration records
- Capture accurate and complete information in our Customer Relationship Management (CRM) system
- Collaborate with other AspenTech departments (e.g. Sales, Customer Service) to quickly handle customer training inquiries
- Provide a high level of customer service to external and internal customers
- Prepare and distribute class status reports to the management team
- Prepare proposals to sell training classes
- Manage all class logistics. Ensure training manuals, software licenses and any other needs are delivered prior to class start
- Manage off-site facility rental in other cities. Coordinate lunch catering to classes when needed.
- Work with other departments to ensure customers are properly set up invoicing/billing within the CRM system
- Invoice students accurately and in a timely manner
- Participate in other business improvement projects and assignments as required
- Interact with customers directly through chat or phone.
- Greet customers in our Singapore training facility and set up rooms, keep drinks and snacks stocked.
- Min 2 years of experience working in a customer facing role in a fast-paced high-tech environment
- Proficiency to speak, read & write Chinese, Japanese or Korean is ideal.
- University Degree is preferred. Business or marketing background will be helpful
- Proficient with Microsoft Office
- Excellent customer service and interpersonal skills
- Strong verbal and written communication skills
- Self-discipline and motivation to produce results with minimal supervision
- Strong attention to details and demonstrated ability to manage multiple priorities
- Ability to work within deadlines. Excellent planning, time management, organizational skills
- Strong analytical, problem solving and creative thinking skills
- Schedule training classes
- Maintain current and accurate data and statuses for all Training Class and Student Registration records
- Capture accurate and complete information in our Customer Relationship Management (CRM) system
- Collaborate with other AspenTech departments (e.g. Sales, Customer Service) to quickly handle customer training inquiries
- Provide a high level of customer service to external and internal customers
- Prepare and distribute class status reports to the management team
- Prepare proposals to sell training classes
- Manage all class logistics. Ensure training manuals, software licenses and any other needs are delivered prior to class start
- Manage off-site facility rental in other cities. Coordinate lunch catering to classes when needed.
- Work with other departments to ensure customers are properly set up invoicing/billing within the CRM system
- Invoice students accurately and in a timely manner
- Participate in other business improvement projects and assignments as required
- Interact with customers directly through chat or phone.
- Greet customers in our Singapore training facility and set up rooms, keep drinks and snacks stocked.
- Min 2 years of experience working in a customer facing role in a fast-paced high-tech environment
- Proficiency to speak, read & write Chinese, Japanese or Korean is ideal.
- University Degree is preferred. Business or marketing background will be helpful
- Proficient with Microsoft Office
- Excellent customer service and interpersonal skills
- Strong verbal and written communication skills
- Self-discipline and motivation to produce results with minimal supervision
- Strong attention to details and demonstrated ability to manage multiple priorities
- Ability to work within deadlines. Excellent planning, time management, organizational skills
- Strong analytical, problem solving and creative thinking skills