Logistics & Customer Service Supervisor
Salary undisclosed
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We are seeking a detail-oriented and customer-focused Logistics and Customer Supervisor to oversee the end-to-end logistics operations and customer service functions within our furniture business. This role is critical in ensuring the timely delivery of products, maintaining inventory accuracy, and delivering an excellent customer experience. The ideal candidate will possess strong leadership skills, a proactive mindset, and the ability to manage multiple stakeholders effectively.
Key Responsibilities
Logistics Management:
Key Responsibilities
Logistics Management:
- Plan, coordinate, and monitor inbound and outbound logistics to ensure timely delivery of furniture products.
- Oversee warehouse operations, including inventory control, stock accuracy, and space optimization.
- Collaborate with external logistics providers to manage transportation, delivery scheduling, and cost optimization.
- Implement and maintain standard operating procedures (SOPs) for logistics and inventory management.
- Analyze logistics data to identify areas for improvement and drive operational efficiency.
- Ensure compliance with local regulations, safety standards, and company policies.
- Supervise the customer service team to ensure timely and professional handling of customer inquiries, orders, and complaints.
- Develop and implement customer service policies to improve customer satisfaction and retention.
- Manage post-sale support, including delivery tracking, product returns, and service requests.
- Collaborate with sales and marketing teams to enhance the customer journey and address customer needs.
- Monitor customer feedback and analyze trends to propose service improvements.
- Lead and train logistics and customer service teams to ensure high performance and operational excellence.
- Foster a culture of continuous improvement, accountability, and customer-centricity.
- Coordinate cross-functionally with internal teams (e.g., procurement, sales) to ensure smooth operations
We are seeking a detail-oriented and customer-focused Logistics and Customer Supervisor to oversee the end-to-end logistics operations and customer service functions within our furniture business. This role is critical in ensuring the timely delivery of products, maintaining inventory accuracy, and delivering an excellent customer experience. The ideal candidate will possess strong leadership skills, a proactive mindset, and the ability to manage multiple stakeholders effectively.
Key Responsibilities
Logistics Management:
Key Responsibilities
Logistics Management:
- Plan, coordinate, and monitor inbound and outbound logistics to ensure timely delivery of furniture products.
- Oversee warehouse operations, including inventory control, stock accuracy, and space optimization.
- Collaborate with external logistics providers to manage transportation, delivery scheduling, and cost optimization.
- Implement and maintain standard operating procedures (SOPs) for logistics and inventory management.
- Analyze logistics data to identify areas for improvement and drive operational efficiency.
- Ensure compliance with local regulations, safety standards, and company policies.
- Supervise the customer service team to ensure timely and professional handling of customer inquiries, orders, and complaints.
- Develop and implement customer service policies to improve customer satisfaction and retention.
- Manage post-sale support, including delivery tracking, product returns, and service requests.
- Collaborate with sales and marketing teams to enhance the customer journey and address customer needs.
- Monitor customer feedback and analyze trends to propose service improvements.
- Lead and train logistics and customer service teams to ensure high performance and operational excellence.
- Foster a culture of continuous improvement, accountability, and customer-centricity.
- Coordinate cross-functionally with internal teams (e.g., procurement, sales) to ensure smooth operations