Epicareer Might not Working Properly
Learn More
R

Customer Service Staff

Salary undisclosed

Checking job availability...

Original
Simplified
Job summary:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Friday: Morning, Afternoon, Evening
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $2,800 - $3,500 per month

Job Responsibilities:

  • Provide accurate pricing and product information to customers through phone calls, emails or online chat

  • Follow up with customers for cargo bookings/ cargo support through tele-marketing

  • Respond to customers' queries or complaints and assist them with service issues or other problems

  • Ensure customers are informed of changes i.e. freight, service pattern, new products, RR, surcharges etc

  • Building and maintaining customer relationships

  • Provide customer service support and customer feeback to sales team

  • Maintenance of customers' profile in internal system

  • Assist in recovering of outstanding payment

  • Arrange re-export/retain-on-board shipment

  • Submission and follow up Flexi / OOG Application approval for customers

  • Monitor vessel ownership services to fulfil BSA

Requirement:

  • Minimum Diploma qualification in Maritime Studies/ Logistics & Supply Chain/ related field of studies

  • Minimum 2 years of relevant working experience

  • Candidate must be meticulous with details, possesses positive learning attitude and able to cope with fast pace working environment