Concierge
$ 2,400 - $ 2,400 / month
Checking job availability...
Original
Simplified
Summary of Responsibilities:
Reporting to the Director of Guest Services, responsibilities and essential job functions include but are not limited to the following:
OPERATING THE CONCIERGE DESK IN A PROFESSIONAL MANNER WITH PROMPT AND COURTEOUS SERVICE TO ALL GUESTS
Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
Providing directional information, shopping, places of interest, etc
Maintaining of brochures of hotel chain as well as places of interest
Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
Handle administrative matters pertaining to their respective shift
Ensuring hotel service standard goals are met
To assist in any tasks given from time to time
PROVIDE A GUEST CONCIERGE EXPERIENCE THAT EXCEEDS GUESTS’ EXPECTATIONS
Ensure LQA service standards are in practice as set by the hotel at all times
Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc.
CONCIERGE DESK AND MISCELLANEOUS DUTIES
Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation etc
Assist guest with local and foreign governmental rulings, immigration customs visas requirement
Able to provide information and is fully conversant with Singapore’s places of interests, commercial centers
Handling and investigation of guest requests/complaints
INVOLVEMENT AS A MEMBER OF THE CONCIERGE TEAM
Ensure grooming standard set by the hotel at all times
Ensure work areas are adequately stocked and inventory properly recorded and maintain good housekeeping of work areas
Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service
Reporting to the Director of Guest Services, responsibilities and essential job functions include but are not limited to the following:
OPERATING THE CONCIERGE DESK IN A PROFESSIONAL MANNER WITH PROMPT AND COURTEOUS SERVICE TO ALL GUESTS
Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
Providing directional information, shopping, places of interest, etc
Maintaining of brochures of hotel chain as well as places of interest
Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
Handle administrative matters pertaining to their respective shift
Ensuring hotel service standard goals are met
To assist in any tasks given from time to time
PROVIDE A GUEST CONCIERGE EXPERIENCE THAT EXCEEDS GUESTS’ EXPECTATIONS
Ensure LQA service standards are in practice as set by the hotel at all times
Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc.
CONCIERGE DESK AND MISCELLANEOUS DUTIES
Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation etc
Assist guest with local and foreign governmental rulings, immigration customs visas requirement
Able to provide information and is fully conversant with Singapore’s places of interests, commercial centers
Handling and investigation of guest requests/complaints
INVOLVEMENT AS A MEMBER OF THE CONCIERGE TEAM
Ensure grooming standard set by the hotel at all times
Ensure work areas are adequately stocked and inventory properly recorded and maintain good housekeeping of work areas
Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service