F&B Assistant Tea Master - Jin Ting Wan
Salary undisclosed
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- Assist Tea Master in ensuring that guests are provided outstanding service befitting a high-end establishment.
- Develop and nurture strategic relationships with high-value individuals, prioritizing Casino guests, hosts, and affluent tea enthusiasts.
- Maintain cleanliness and organization of the tea counter areas and equipment.
- Attend line-ups with other staff and review all information pertinent to the day’s business.
- Check own grooming and attire standard.
- Communicate closely with floor service to ensure quality service is achieved.
- Replenish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
- Upsell to guests whenever possible.
- Prepare workstations & pantries, ensuring compliance to departmental standards.
- Ensure that all materials, equipment are in complete readiness for service in accordance to business needs.
- Daily check and cleaning of work areas ensuring compliance with standards of cleanliness and order.
- Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry.
- Be aware of guest reactions and communicate with superior and other service staff to ensure guest satisfaction.
- Ensure all assigned closing duties are completed before signing out.
- Collect & Analyze Guest Preferences and Comment Cards.
- Certificate or Diploma in Restaurant Management or extensive F&B experience
- A minimum of two (2) years of Tea working experience in F&B, preferably those with Michelin-starred or Black Pearl Diamond credentials.
- Well-groomed and able to represent the integrated resort/outlet.
- Willing and able to work on shifts, weekends and public holidays
- Simple English communication and fluent Mandarin/Cantonese as this role will be required to liaise with English and Mandarin/Cantonese speaking guests.
- Assist Tea Master in ensuring that guests are provided outstanding service befitting a high-end establishment.
- Develop and nurture strategic relationships with high-value individuals, prioritizing Casino guests, hosts, and affluent tea enthusiasts.
- Maintain cleanliness and organization of the tea counter areas and equipment.
- Attend line-ups with other staff and review all information pertinent to the day’s business.
- Check own grooming and attire standard.
- Communicate closely with floor service to ensure quality service is achieved.
- Replenish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
- Upsell to guests whenever possible.
- Prepare workstations & pantries, ensuring compliance to departmental standards.
- Ensure that all materials, equipment are in complete readiness for service in accordance to business needs.
- Daily check and cleaning of work areas ensuring compliance with standards of cleanliness and order.
- Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry.
- Be aware of guest reactions and communicate with superior and other service staff to ensure guest satisfaction.
- Ensure all assigned closing duties are completed before signing out.
- Collect & Analyze Guest Preferences and Comment Cards.
- Certificate or Diploma in Restaurant Management or extensive F&B experience
- A minimum of two (2) years of Tea working experience in F&B, preferably those with Michelin-starred or Black Pearl Diamond credentials.
- Well-groomed and able to represent the integrated resort/outlet.
- Willing and able to work on shifts, weekends and public holidays
- Simple English communication and fluent Mandarin/Cantonese as this role will be required to liaise with English and Mandarin/Cantonese speaking guests.