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F&B Tea Master - Jin Ting Wan
Salary undisclosed
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LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!
Be part of our diverse and inclusive team.
Job Responsibilities
- Provide food & beverage service to guests according to tea specifications and exceed their expectation.
- Assist in maintaining cleanliness and organization of the tea counter areas and equipment.
- Attend line-ups with other staff and review all information pertinent to the day’s business.
- Check own grooming and attire standard.
- Communicate closely with floor service to ensure quality service is achieved.
- Perform work and side duties in accordance with departmental procedures.
- Maintain storage areas with proper supplies, organization, and cleanliness. Rectify any cleanliness/organization deficiencies as requested by superiors.
- Replenish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
- Upsell to guests whenever possible.
- Prepare workstations & pantries, ensuring compliance to departmental standards.
- Ensure that all materials, equipment are in complete readiness for service in accordance to business needs;
- Daily check and cleaning of work areas ensuring compliance with standards of cleanliness and order. Report any defects to Manager on Duty
- Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry.
- Be aware of guest reactions and communicate with superior and other service staff to ensure guest satisfaction.
- Ensure all assigned closing duties are completed before signing out.
- Report to Manager on Duty work orders for maintenance and repairs to be submitted to Manager.
- Review status of assignments and any follow-up actions with Manager on Duty.
- Collect & Analyze Guest Preferences and Comment Cards.
- Assistant Head Tea Master on developing seasonal tea menu and any format of tea event.
Job Requirements
Education & Certification
- Certificate or Diploma in Restaurant Management or extensive F&B experience
- International Tea Masters Association (ITMA) certification preferred.
Experience
- A minimum of one (1) year of Tea Master experience in F&B, preferably those with Michelin-starred or Black Pearl Diamond credentials.
Other Prerequisite
- Well-groomed and able to represent the integrated resort/outlet.
- Strong sensory skills to distinguish subtle flavors and aromas.
- Proficient in basic accounting skills.
- Willing and able to work on shifts, weekends and public holidays
- Must be fluent in English and Mandarin/Cantonese as this role will be required to liaise with English and Mandarin/Cantonese speaking guests.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.