
Associate, IT, Application Analyst
Salary undisclosed
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Simplified
- Play a key role as part of global support team covering IT Core applications domain.
- Act as a first point of contact for Level 1 & Level 2 Incident & Problem Management support by working with vendors & /or Internal support teams to resolve technical and user issues during product migration and BAU (Business As Usual) operations.
- Document processes, procedures and policies as required for appropriate governance of platforms.
- Day-to-day monitoring of our internal processes to ensure pro-active resolution of any issues that arise.
- Document business user procedures and support user training.
- Participate in co-ordination and implementation of new platform releases with business users.
- Support Project Managers in ongoing initiatives related to the Business Core Operations Solutions.
- Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution.
- Support the business in Business Continuity and Disaster Recovery initiatives.
- 2+ years in a team responsible for providing analytical support and administration of business applications.
- Bachelor's degree in Computer Science or a related technical field, or equivalent experience
- Knowledge of applications, systems or application architecture/platforms
- An understanding of Application/Database infrastructure setup and management
- An understanding of supporting applications on Desktop environments, Servers and Saas.
- An understanding of Microsoft Windows Server environments, Linux, Java applications, Microsoft IIS, SQL Server and AWS.
- Knowledge of System Development Lifecycle and standard software development methodologies including ITIL standards (certification will be a plus).
- An understanding of Application/Database infrastructure setup and management.
- Experience in technical writing/documentation skills.
- Play a key role as part of global support team covering IT Core applications domain.
- Act as a first point of contact for Level 1 & Level 2 Incident & Problem Management support by working with vendors & /or Internal support teams to resolve technical and user issues during product migration and BAU (Business As Usual) operations.
- Document processes, procedures and policies as required for appropriate governance of platforms.
- Day-to-day monitoring of our internal processes to ensure pro-active resolution of any issues that arise.
- Document business user procedures and support user training.
- Participate in co-ordination and implementation of new platform releases with business users.
- Support Project Managers in ongoing initiatives related to the Business Core Operations Solutions.
- Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution.
- Support the business in Business Continuity and Disaster Recovery initiatives.
- 2+ years in a team responsible for providing analytical support and administration of business applications.
- Bachelor's degree in Computer Science or a related technical field, or equivalent experience
- Knowledge of applications, systems or application architecture/platforms
- An understanding of Application/Database infrastructure setup and management
- An understanding of supporting applications on Desktop environments, Servers and Saas.
- An understanding of Microsoft Windows Server environments, Linux, Java applications, Microsoft IIS, SQL Server and AWS.
- Knowledge of System Development Lifecycle and standard software development methodologies including ITIL standards (certification will be a plus).
- An understanding of Application/Database infrastructure setup and management.
- Experience in technical writing/documentation skills.