Analyst, Relationship Manager, SME Banking, Institutional Banking Group
Salary undisclosed
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- Client Relationship management/ Servicing
- Hold end-to-end SME customer relationships across servicing and sales activities, while encouraging customers to be mobile-first and embrace DBS digital tools (E.g., IDEAL, Joybot)
- Providing servicing support to customers:
- Manage escalated inbound requests efficiently and in a timely manner, and ensure customers are satisfied with issue resolution.
- Understand clients’ business needs to provide personalized and tailor solutions and recommendations, aided by tools available to the RM
- Act as the key point of contact for clients to address escalated issues and servicing needs
- Work with our partners like Branches, DBS BusinessCare and T&O departments to manage and resolve customer issues.
- Know our customers by performing Customer Due Diligence (CDD) for Account Opening, Trade/FX/BG/Merchant/Card applications, as well as during trigger events.
- Perform credit reviews for borrowing corporate customers and also manage corporate customers’ expectation on line reduction/recall of facilities, this including the working out of acceptable repayment schedules.
- Sales & Business Development
- Identifying and follow up on sales opportunities , as well as to cross-sell any relevant products to the customers
- Drive growth and achieve revenue targets
- Degree / Diploma Holder, with at least 2 years of working experience
- Good communication and customer service skill
- Good team player
- Ability to multi-task