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IT Service Delivery Manager (BANK)**$7k to $8k

$ 7,000 - $ 8,000 / month

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  • Handle day-to-day operation
  • Meet account SLA deliverables
  • Manage customer escalation
  • Manage operation team and operation cost
  • Manage partners
  • Redefine current process to improve efficiency
  • Daily/Weekly/ Monthly Reporting
  • Escalation are managed and perform timely updates
  • Ensure SLA and SLA reporting
  • Track cost and drive cost saving
  • Work with Service desk team on reporting and SLA
  • Define and work to continuously improve the operational ecosystem supporting the accounts
  • Coordinate with internal teams to ensure contractual service level agreements (SLAs) are met for all allocated accounts
  • Oversee infrastructure upgrades, modifications and deployments with customer impact
  • Manage all operations and delivery related conversations with the customer
  • Work with internal teams to develop problem management framework and service improvement plans
  • Act as a primary contact for customer queries and issues and put in place preventive actions to ensure customer commitments are met, and escalations are pre-empted
  • Look end to end across service delivery management processes, as well as upstream and downstream processes
  • Identify opportunities to streamline, track, eliminate duplication, automate or improve the as-is status
  • Lead action planning to tangibly improve the above
  • Supporting the leadership team as a compliance/audit point of contact – including and not limited to audit engagements

Job Requirements:

  • Degree / Diploma holder
  • At least 3 to 5yrs of relevant experience
  • 5 days work (9am to 6.30pm) at Raffles Place
  • Bank environment
  • Salary up to $8000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.