Information Technology Infrastructure Manager
Company Overview:
BIPO: Shaping the Future of HR with Innovation and Global Reach
At BIPO, we are a global leader in HR services, delivering innovative, award-winning solutions that simplify and enhance HR operations. Our cloud-based Human Resource Management System (HRMS) streamlines processes, enabling businesses to scale efficiently while staying agile in a fast-evolving world. Our comprehensive services—spanning Payroll Outsourcing, Attendance Automation, HR Consulting, Recruitment, and Flexible Employee Management—modernize HR functions, allowing businesses to focus on growth as we handle their HR complexities.
Why Join BIPO:
BIPO stands out with its dynamic, fast-paced culture that champions innovation, collaboration, and adaptability. As part of a global team spanning over 40 countries, you’ll work alongside passionate professionals shaping the future of HR. With headquarters in Singapore and R&D centers across APAC, we drive growth and innovation with a diverse, forward-thinking workforce.
Since 2004, BIPO has built a vast global network, delivering cutting-edge HR solutions in over 40 countries. Joining BIPO offers the opportunity to make a meaningful impact, collaborate with industry leaders, and grow your career while shaping the future of HR. The possibilities are limitless—be part of our success story!
Key Responsibilities:
- Manage and provide daily operational support on HRMS systems hosted in AWS, Aliyun or any other cloud provider, the support scope is program update, issue troubleshooting, server maintenance/upgrades/patching, etc.
- Support business team respond to client on IT questions (client meetings, IT questionnaires).
- Security operation support for internal and external infrastructure and application requirements - lead the development/update of incident response plans/playbooks, incident response exercises, periodic application security scans, IT infra security scans, periodic reporting of BIPO IT systems security posture, and the remediation of security findings and coordination work with internal departments, including penetration testing done by customer on BIPO IT systems.
- Ensure BIPO Singapore IT operations compliance to applicable information security (ISO27001, SOC2) and data protection standards and BIPO IT Policy and Procedures.
- Manage BIPO Singapore IT support, IT infrastructure and assets, including IT support personnel.
- Manage BIPO global IT security systems/areas as assigned (e.g., endpoint security, cloud security, data loss prevention, vulnerability management, etc.).
- Perform IT operational activities/tasks and lead IT projects as assigned. Lead/participate in respond to incidents (IT security/IT Infra).
Requirements:
- Diploma or bachelor’s degree in information technology or equivalent field of study
- Min 3 years management experience for IT infrastructure team.
- Min 3 years relevant work experience, hands-on AWS/Aliyun infra operational and governance experience, with AWS certifications, preferably professional certifications (Solution Architect).
- Strong security operation tech knowledge (VMDR, EDR, PAM, DLP, SIEM, MDM, CIS baseline).
- Working knowledge for sever, network, database, storage and other key infrastructure areas.
- Possess good problem-solving skillset, resourceful, well-organized, efficient and detail oriented.
- Be contactable for after-office production support issues if needed.
- Occasional oversea travel to other regional BIPO offices required.
- Strong command of the Chinese language is required to effectively communicate with Mandarin-speaking clients and strake holders. Comfortable interacting across all customer levels