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L2 Support Engineer

  • Full Time, onsite
  • DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.
  • South, Singapore
$ 5,000 - $ 6,400 / month

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Job Description

  • Provides day-to-day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following:
  • Knowing and understanding the issue, - Investigate and perform analysis to determine root cause(s),
  • Provide corrective and preventive solution,
  • If required, escalate case to L3 or technical support for further investigations, - Ensure successful and timely completion of application batch jobs,
  • Propose improvements to address recurring issues and - Close monitoring gaps.
  • Support implementation of changes in accordance with the standard operation procedures to ensure smooth rollouts / deployments,
  • Identify opportunities for automation to minimize manual task and
  • Provides after office hours standby duty support where allowances, off-in-lieu or equivalent will be given as per required:
  • One week of standby duty for every one to two months,
  • Ad-hoc activation to be onsite for urgent production issues and - There may also be occasions whereby support duties are required outside of working hours / public holidays for a short-term basis upon clients’ requests.

Requirements

  • Minimum Diploma in IT related discipline - 1 year or more working experience in IT industry
  • Minimum of 3 years of relevant experience in a similar job role
  • Strong problem investigation and solving skills,
  • Has an analytical mindset and able to understand business and functional concepts
  • Proactive and self-driven and able to work under pressure with a high sense of urgency,
  • Basic knowledge of Java programming and has some hands-on coding experience,
  • Possess SQL knowledge and able to construct basic SQL queries
  • Able to understand and grasp concepts of users’ interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware
  • Ability to work effectively both independently & within a team
  • Good communication skills for interaction with both internal and external stakeholders of all levels (Internal teams, clients, external / other 3rd party vendors and management)
  • Experience with writing scripts for automation will be an advantage and
  • Experience working with IT ticketing systems will be an advantage.