
IT Support Technician cum Operations Executive
Working Location: Near Ang Mo Kio
IT Support Job Description:
-IT technical support and operations services.
-Diagnose and resolve onsite technical issues related to desktops, laptops, printers, network connectivity, software applications
-Provide support and helpdesk to the SAP system
-Deliver timely assistance to server issues and requests
-Troubleshooting and delivering timely assistance to server, Laptop/Desktop, email, and software Issues.
-Monitor and provide maintenance to servers and company network infrastructure
-Maintain information technology needs and systems including hardware and software installation, configuration, upgrading, and troubleshooting
-Manage CCTV, door access, and telephone system
-Perform systems backup and recovery
-Plan and liaise with vendors on scheduling and execution of system deployment
-Provide system documentation and a user guide
-Conduct user training on IT-related system
-Procurement and recording of company IT assets
Operations Job Description:
-Oversight of daily operations of workshop and operations departments
-Support Operations in the execution of daily operational activities
-Recognize operational issues and emergencies and ensure they are promptly attended to and rectified promptly.
-Ensure company policies and SOPs are abided by staff.
-Develop and implement policies, procedures, and schemes that enhance operational efficiency and maximize profits.
-Monitor and follow up on the yearly maintenance works for the workshop equipment and diagnostic hardware and ensure compliance with the audit requirements.
-Participate in the development of the Company’s overseas operation
Requirements:
-Nitec/Higher Nitec or Diploma or Certificate in Information Technology or related field
-Minimum 1 year working experience in an IT support role and Operations management
-Good understanding of computer systems, mobile devices, mobile applications, other tech products, Installation, configuration, and troubleshooting
-Knowledge of network system security
-Have a valid Singapore Class 3 driving license
-Effective communication and interpersonal skills