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  1. Go to Settings.
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Jobs or company...

Customer Service Associate | Up to $3600 | 1 Year

Salary undisclosed
Checking job availability...
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Adecco is working with an international household brand that provides over 300 choices of sauces and condiments to over 100 countries and regions worldwide.Job Scope
1. Customer Service:
  • Act as the primary point of contact for all customer communication channels, including but not limited to general inquiries via email, eCommerce platforms, and phone calls.
  • Maintain and manage sales accounts and ensure timely order fulfillment, including:
  • Processing customer purchase orders (outbound) and handling stock returns (inbound).
  • Coordinating with internal teams and external stakeholders (customers, warehouse, logistics) to ensure seamless order delivery and fulfillment.
  • Generating packing lists for the warehouse team to facilitate order picking and coordinating timely dispatch.
  • Monitor customer account credit status and issue invoices for completed orders.
  • Maintain accurate customer account information, including product details, pricing, rebates, and discounts in the system.
  • Reconcile and compile sales discount claims for internal processing.
2. Credit/Debit Management:
  • Create and process credit/debit memo requests for price adjustments and discounts.
  • Handle return sales order creation and coordination.
  • Issue credit/debit memos to customers as required.
3. Additional Responsibilities:
  • Perform other ad-hoc tasks as assigned by management.
Requirements:
  • 3 years experience in customer service, sales support, or a similar role.
  • Strong understanding of order processing, account management, and customer service procedures.
  • Excellent communication skills, both verbal and written, to interact effectively with customers, internal teams, and external stakeholders.
  • Ability to coordinate and collaborate with different departments (warehouse, logistics, finance) to ensure timely order fulfillment and smooth operations.
  • Proficiency in using eCommerce platforms, CRM systems, and Microsoft Office Suite (Excel, Word, Outlook).
  • Strong organizational skills with the ability to multitask and prioritize tasks effectively.
  • Attention to detail and accuracy, especially in managing customer accounts and processing orders.
  • Experience with handling credit/debit memos and sales order returns is a plus.
  • A proactive and problem-solving mindset, with the ability to handle customer inquiries and issues efficiently.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Minimum diploma; a bachelor's degree in business, communications, or a related field is a plus.
  • Effectively billingual in English & Mandarin in order to communicate with Chinese stakeholders.
  • Singaporeans only.
Job Details
  • Contract Period: 1 year
  • Working Location: United Square (Walking distance from Novena)
  • Working Hours: Monday - Friday, Office Hours
  • Basic salary $3000 - $3600 + 1 month completion bonus upon completion of 1 year contract.
Carin Sim
Direct Line: +65 9338 8173
EA License No: 91C2918
Personnel Registration Number: R23113561