Manager, Information Technology (Hotel IT)

Duties & Responsibilities

• Deploy IT infrastructure and network standards, procedures, and drive implementation and maintenance across Singapore hotels, to ensure the stable operation of the organization’s IT assets.
• Manage and support all IT information systems.
• Coordinate, supervise, and work alongside Level 1 IT engineers.
• Provide Level 2 IT support for the assigned hotel.
• Manage and drive special projects or initiatives for the hotel / group as assigned.

Operation Excellence

• Provide availability, maintenance and ongoing support to ensure strong and stable network infrastructure for the hotel; including routers, switches, hubs, UPSs etc.
• Oversee the administration of user accounts, permissions, and access rights.
• Standardizing IT applications, systems and assets, act as the gatekeeper of documented and mapped infrastructure & application standards. Streamlining the processes to promote and drive a best practice to improve quality delivery environment.
• Analyze and report on problems trends and root causes. To coordinate with the vendor to resolve any issues/problems with the network and infrastructure, ensure vendor adherence to established customer service levels.
• Work with and support business stakeholders to plan and manage business solution, providing availability, maintenance and ongoing support to the business applications. Streamline the processes to promote and drive a best practice to improve quality delivery environment.
• Keep abreast of all applications and functional changes and inform the business stakeholders and users. Collect and record any enhancements that are required by the stakeholders, support the feasibility studies.
• Analyze and report on problems trends and root causes. To coordinate with the vendor to resolve any issues/problems with the business applications, ensure vendor adherence to established customer service levels.
• Formulate and develop standard IT guideline for configuration, operation and maintenance procedure related to various application systems.

Data Security, Disaster Recovery

• Support the establishment of an appropriate business resilience capability including development and oversight of the periodic testing of the Disaster Recovery Plan (DRP).
• Ensure meeting of Group’s security standard, IT standards, and PCI requirements relating to all aspect of IT infrastructure.
• Manage and ensure effectiveness of servers, including e-mail, file & print, and backup servers, and their associated operating systems and software
• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems
• Manage customer expectations and drive adoption of IT operating and security policies and procedures. Attest all processes meet with security and regulatory requirements.
• Work with different IT functions to address external / internal audit gaps identified within the timeframe committed.

Planning & Project Management

• Develop, implement and maintain policies, procedures and associated training plans for network resource administration and appropriate use.
• Manage respective vendors to ensure projects are implemented and delivered according to agreed timeline, schedule, design, plan and cost.
• Contribute and participate in new business application projects.

Requirements

• 2-3 years of experience in a similar capacity.
• Bachelor's degree in Computer Science, Computer Technology or the equivalent.
• Able to lead a team and also be a good team player. Possess good interpersonal skills to liaise with various stakeholders.
• Good command of written and spoken English.
• Hands-on experience in hospitality industry related infrastructure, applications, network and enterprise systems management, project management would be an added advantage.