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Application Support Engineer
Salary undisclosed
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- Provide second-level technical support for applications, handling escalated incidents from Level 1 support and ensuring timely resolution within defined SLAs
- Utilize SQL queries to analyze and troubleshoot issues in MySQL, Oracle, PostgreSQL databases, performing data fixes and optimizations as necessary
- Administer and support applications running on UNIX/Linux environments, including shell scripting (e.g., Bash) for automation tasks, log analysis, and system monitoring.
- Configure, monitor, and troubleshoot Cloud AWS services (e.g., EC2, RDS, S3) used for application hosting, storage, and integration.
- Collaborate closely with development teams to escalate and resolve issues requiring code changes or enhancements.
- Implement and adhere to IT Service Management (ITSM) processes such as incident, problem, and change management.
- Document support processes, procedures, and troubleshooting steps to ensure knowledge sharing and training of Level 1 support teams.
- Participate in on-call rotation and handle urgent support requests outside regular business hours when necessary
- Accountable for solving problems and dealing with difficulties in line with policy, process and other guidelines applying technical knowledge and expertise
- Depending on the nature of the specific role, problems can range from repetitive daily issues to complex technical problems requiring significant expertise
- Escalate problems according to guidelines
- Provide technical solutions for deficiencies in process, application configuration and operational procedures.
- Minimum 2 years of working experience with Rest API services
- Minimum 2 years of working experience with Java frameworks such as (J2EE EJB, Spring, Microservices)
- Minimum 3 years of working experience with microservices framework and containers
- Working experience with AWS Cloud
- Minimum 2 years of experience in application support, with a strong command of Java, SQL, MySQL, Oracle, and PostgreSQL databases.
- Proficiency in UNIX/Linux operating systems, including shell scripting (e.g., Bash) for automation and system administration tasks.
- Solid understanding of Cloud AWS services and their application in a business environment, with hands-on experience in configuration and troubleshooting.
- Knowledge of IT Service Management (ITSM) frameworks and practices, such as ITIL.
- Provide second-level technical support for applications, handling escalated incidents from Level 1 support and ensuring timely resolution within defined SLAs
- Utilize SQL queries to analyze and troubleshoot issues in MySQL, Oracle, PostgreSQL databases, performing data fixes and optimizations as necessary
- Administer and support applications running on UNIX/Linux environments, including shell scripting (e.g., Bash) for automation tasks, log analysis, and system monitoring.
- Configure, monitor, and troubleshoot Cloud AWS services (e.g., EC2, RDS, S3) used for application hosting, storage, and integration.
- Collaborate closely with development teams to escalate and resolve issues requiring code changes or enhancements.
- Implement and adhere to IT Service Management (ITSM) processes such as incident, problem, and change management.
- Document support processes, procedures, and troubleshooting steps to ensure knowledge sharing and training of Level 1 support teams.
- Participate in on-call rotation and handle urgent support requests outside regular business hours when necessary
- Accountable for solving problems and dealing with difficulties in line with policy, process and other guidelines applying technical knowledge and expertise
- Depending on the nature of the specific role, problems can range from repetitive daily issues to complex technical problems requiring significant expertise
- Escalate problems according to guidelines
- Provide technical solutions for deficiencies in process, application configuration and operational procedures.
- Minimum 2 years of working experience with Rest API services
- Minimum 2 years of working experience with Java frameworks such as (J2EE EJB, Spring, Microservices)
- Minimum 3 years of working experience with microservices framework and containers
- Working experience with AWS Cloud
- Minimum 2 years of experience in application support, with a strong command of Java, SQL, MySQL, Oracle, and PostgreSQL databases.
- Proficiency in UNIX/Linux operating systems, including shell scripting (e.g., Bash) for automation and system administration tasks.
- Solid understanding of Cloud AWS services and their application in a business environment, with hands-on experience in configuration and troubleshooting.
- Knowledge of IT Service Management (ITSM) frameworks and practices, such as ITIL.