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Jobs or company...

Application Support Engineer- Contract

$ 6,000 - $ 9,000 / month
Checking job availability...
Original
Simplified
  • Good technology exposure
  • Growth opportunity

About Our Client

Our client is a Singaporean insurance company. They are a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services they provide consumers control over their financial wellbeing at every stage of their lives.

Job Description

Below are the key responsibilities:

Nature of Work

  • Provide second-level technical support for applications, handling escalated incidents from Level 1 support and ensuring timely resolution within defined SLAs.
  • Utilize SQL queries to analyze and troubleshoot issues in MySQL, Oracle, PostgreSQL databases, performing data fixes and optimizations as necessary.
  • Administer and support applications running on UNIX/Linux environments, including shell scripting (e.g., Bash) for automation tasks, log analysis, and system monitoring.
  • Configure, monitor, and troubleshoot Cloud AWS services (e.g., EC2, RDS, S3) used for application hosting, storage, and integration.
  • Collaborate closely with development teams to escalate and resolve issues requiring code changes or enhancements.
  • Implement and adhere to IT Service Management (ITSM) processes such as incident, problem, and change management.
  • Document support processes, procedures, and troubleshooting steps to ensure knowledge sharing and training of Level 1 support teams.
  • Participate in on-call rotation and handle urgent support requests outside regular business hours when necessary.

Problem Solving

  • Accountable for solving problems and dealing with difficulties in line with policy, process and other guidelines applying technical knowledge and expertise
  • Depending on the nature of the specific role, problems can range from repetitive daily issues to complex technical problems requiring significant expertise
  • Escalate problems according to guidelines
  • Provide technical solutions for deficiencies in process, application configuration and operational procedures.

Resource Complexity

  • Accountable for prioritizing own use of time to deliver the workload expected of the role while working within policy and guidelines and applying technical knowledge
  • Understand and proactively involve in programs related to Tech Upgrade, Platform Automation and Cloud Migration program.
  • Ensure that delivery is sufficiently well designed to mitigate the risks posed by the changes
  • Ensure compliance with all applicable laws and regulations relating to the above functional activities.

The Successful Applicant

Experience

  • Minimum 2 years of working experience with Rest API services
  • Minimum 2 years of working experience with Java frameworks such as (J2EE EJB, Spring, Microservices)
  • Minimum 3 years of working experience with microservices framework and containers
  • Working experience with AWS Cloud
  • Minimum 2 years of experience in application support, with a strong command of Java, SQL, MySQL, Oracle, and PostgreSQL databases.
  • Proficiency in UNIX/Linux operating systems, including shell scripting (e.g., Bash) for automation and system administration tasks.
  • Solid understanding of Cloud AWS services and their application in a business environment, with hands-on experience in configuration and troubleshooting.
  • Knowledge of IT Service Management (ITSM) frameworks and practices, such as ITIL.

EducationAcademic: Bachelor's/Master's degree in Degree in Computer Science, IT or related discipline (preferred)

Capability

  • Ability to pick up knowledge of the application
  • Strong interpersonal and facilitation skills along with effective communication (both written and verbal) skills
  • Proactive to propose innovative solutions or alternative approaches to difficult issues

What's on Offer

  • Creative and innovative workplace
  • Opportunity to learn and grow
  • Good work culture

Contact

Meenal Sharma (Lic No: R21103442/ EA no: 18C9065)

Quote job ref

JN-022025-6669622

Phone number

+65 6643 9741

Michael Page International Pte Ltd | Registration No. 199804751N