Checking job availability...
Original
Simplified
- Ensures all facilities are operated and maintained in alignment with established standards and procedures
- Develops and maintains positive client relationships. Conducts client meetings on unresolved facility issues in an expeditious and professional manner. Communicates to clients regarding property profiles, emergency preparedness plans, site inspections, facility audits, work order progress reports, and other related reports
- Responsible for headcount and performance metrics tracking & reporting in order to ensure all operational processes and procedures are executed in a consistent & standardized manner globally.
- Responsible for ensuring smooth running of facility operations such as reception, mail/post services, space management, MAC services and parking
- Collaborate with cross-functional partners such as HR, IT, Corporate Security, Safety/Emergency Preparedness, Business Assurance and Business Continuity.
- Further develops standards and procedures as business and customer needs evolve
- Develops, cultivates and owns key relationships with Landlords, Property Management companies and third party service providers and vendors
- People Management (where applicable)
- Manage and coach team
- Develop and sustain a high-quality well motivated team
- Ensure high staff morale, trust and work ethics
- Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
- Mentor and enable Training & Development of team members
- Client/Stakeholder Management
- Proactively engage stakeholders to ensure that on site client’s expectations are met
- Build and develop effective client / stakeholder relationships across multiple levels of the organisation
- On-site key point of contact for Facilities in the client’s premises
- Procurement & Vendor Management
- Ensure vendors are well-managed, delivering services on time and within budget
- Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice
- Contracts Management
- Plan and manage all contracts to ensure that they are professionally delivered at the right costs
- Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
- Ensure contracts are continually assessed to deliver best value to the client
- Finance Management
- Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics
- Ensure financial processes are followed at all times
- Health & Safety Management
- Ensure the provision of a safe working environment
- Ensure compliance with statutory regulations on fire, health and safety standards
- Site Operations Management
- Recommend continuous quality improvement practices and implement Industry Best Practice operations
- Implement building procedures and performance measures and ensure they are maintained at all times
- Ensure all Critical Environment (CEM) requirements are met
- Review existing operations regularly to reduce costs and improve operational standards
- 24/7 emergency call support and site attendance is required
- Risk Management
- Ensure a property risk management program including audits is implemented and maintained
- Ensure disaster recovering and business continuity plans are implemented and maintained
- Ensure escalation procedures and incident reporting procedures are implemented and in place
- Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct
- Min. Bachelor’s degree in facilities management, building, business or other related field &/or 3-5 years experience in facilities, property management, hospitality or related field
- Has experience working in
environment * Knowledge of local occupational health and safety requirements
- Knowledge of critical facilities
- Knowledge of vendor management for specialized services
- Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
- Proven capacity to understand and interpret commercial contracts
- Strong budget management and financial analysis skills
- Client Focus & Relationship Management
- Demonstrates proactive & professional approach to customer service and stakeholder engagement
- Ability to interact with a wide range of client staff, including senior levels
- Ability to manage conflict and balance between client and firm requirements
- Has a customer service oriented attitude
- Team Leadership (where applicable)
- Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
- Project Management & Organizational Skills
- Excellent planning & organizational skills to prioritize work and meet tight deadlines
- Proven ability to manage multiple and complex operational matters on a daily basis
- Problem Solving & Strategic Thinking
- Capacity to deal with ambiguity and solve complex problems effectively
- Analytical, proven ability to solve problems using a quantitative approach
- Proven ability to employ holistic approaches and looks at long term solutions
- Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener
- Passion for quality – has an eye for detail to make sure the best delivery of services
- Self-motivated; confident & energetic
- Ability to effectively deal with stressful situations
- Flexible – able to adapt to rapidly changing situations
- Strongly goal-oriented – able to focus on meeting all performance targets
- Is a team player – able to cooperate and work well with others to meet targets
- Proven ability to initiate and follow through with improvement initiatives
- Exhibits honesty & trustworthiness
- Open to new ideas & willing to challenge status quo
- Achieve Key Performance Indicators and Service Level Agreement targets
I want to work for JLL.