Telephone Operator - InterContinental Singapore
Salary undisclosed
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Responsible Business –
- Records all entries on traffic sheets
- Report on logbook daily
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
- Advises defects on switchboard equipment to Supervisor
- Maintains a clean work environment
- Maintains detailed knowledge of the Hotel’s fire, life and safety system
- Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
- Advises defects on switchboard equipment to Instant Service Manager/Supervisor
- Maintain Hotel Information
- Process all incoming and outgoing calls accurately and courteously
- Records and controls accurately wake up calls
- Pages guests in co-operation with concerned departments
- Assists guests with international calls and directory queries
- Refer to guests by name whenever possible
- Abides by principles of guest privacy
- Handles guests needs or requests and reports complaints to the Telephone Supervisor
- Aware of local telephone listings and frequently dialed numbers
- Attends to all guest queries and request promptly