
Application Helpdesk Support - MAMK
Salary undisclosed
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- Provide prompt and effective Level 1 application support via phone, email, or chat.
- Escalate unresolved technical issues to higher-level support teams.
- Assist in scheduling and system operations within the Scheduler System.
- Execute scripts provided by the Authority's infrastructure team as required.
- Troubleshoot and resolve application-related issues, escalating complex cases when necessary.
- Follow established Standard Operating Procedures (SOPs) to ensure efficient issue resolution.
- Maintain accurate and up-to-date records of user issues and support activities.
- Ensure all helpdesk calls and tickets are properly logged, tracked, and closed in a timely manner.
- Diploma in Information Technology, Computer Science, or a related field.
- Minimum 1 year of experience in helpdesk support, technical support, or application troubleshooting.
- Strong knowledge of IT troubleshooting, application support, and issue resolution processes.
- Familiarity with ticketing systems, call logging, and escalation procedures.
- Ability to run basic scripts as per instructions from the infrastructure team.
- Strong analytical, problem-solving, and communication skills.
- Ability to work in a 24/7 rotating shift schedule, including nights, weekends, and public holidays.