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Application Helpdesk Support - MAMK

Salary undisclosed

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Job Description:
  • Provide prompt and effective Level 1 application support via phone, email, or chat.
  • Escalate unresolved technical issues to higher-level support teams.
  • Assist in scheduling and system operations within the Scheduler System.
  • Execute scripts provided by the Authority's infrastructure team as required.
  • Troubleshoot and resolve application-related issues, escalating complex cases when necessary.
  • Follow established Standard Operating Procedures (SOPs) to ensure efficient issue resolution.
  • Maintain accurate and up-to-date records of user issues and support activities.
  • Ensure all helpdesk calls and tickets are properly logged, tracked, and closed in a timely manner.
Qualifications:
  • Diploma in Information Technology, Computer Science, or a related field.
  • Minimum 1 year of experience in helpdesk support, technical support, or application troubleshooting.
  • Strong knowledge of IT troubleshooting, application support, and issue resolution processes.
  • Familiarity with ticketing systems, call logging, and escalation procedures.
  • Ability to run basic scripts as per instructions from the infrastructure team.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work in a 24/7 rotating shift schedule, including nights, weekends, and public holidays.
Beyondsoft International (Singapore) Pte. Ltd is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgrounds—regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing trait—can succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potential.Employment offers from Beyondsoft International (Singapore) Pte. Ltd. are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft International (Singapore) Pte. Ltd. does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring process.About Us:Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.