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Customer Service Executive

  • Full Time, onsite
  • HRLinked Asia Search & Consultancy Pte Ltd
  • Singapore, Singapore
Salary undisclosed

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Customer Service/ Material Planning

  • for a market leader of semiconductor/ electronic component manufacturing and distribution company
  • AWS + Var Bonus . Basic (3500 - 4K)
  • Good Career progression - Customer Service/ Materials Planning

Role

  • Act as the primary point of contact for customer inquiries, complaints, and requests, providing prompt and professional responses.
  • Handle customer issues and concerns with a solution-oriented approach to ensure satisfaction.
  • Process orders, returns, and exchanges, ensuring accuracy in all transactions.
  • Maintain and update customer records in the system, ensuring all information is up to date.
  • Respond to customer inquiries through various channels (phone, email, chat, social media).
  • Coordinate with other departments (sales, logistics, and finance) to resolve customer issues.
  • Planning & Coordination:Assist in the planning, scheduling, and coordination of operations and resources to ensure timely service delivery.
  • Work with cross-functional teams to manage inventory levels, production schedules, and procurement plans.
  • Assist in creating reports on customer service trends, product performance, and inventory status.
  • Track the progress of customer service orders and ensure all timelines are met.
  • Provide administrative support to the planning and operations team as needed.

Qualifications:

  • Diploma in business administration, Operations, Logistics, or a related field.
  • Minimum of 3 years of experience in customer service, planning, or operations.
  • Strong verbal and written communication skills.
  • Ability to handle multiple tasks simultaneously and prioritize effectively.
  • Strong organizational and time-management skills.
  • Knowledge of ERP systems is a plus.

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HRLinked Asia Search & Consultancy Pte Ltd (Registration No: 201910702W)