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IT Service Desk support L1 (contract)

Salary undisclosed

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Job Summary: We are seeking an experienced IT Service Desk support, the role involves troubleshooting hardware and software issues, managing service requests, and ensuring seamless IT operations to support the company’s mission-critical data center infrastructure.

Key Responsibilities

  • Act as the first point of contact for IT-related issues, ensuring timely resolution of hardware, software, and network problems.
  • Provide technical support via phone, email, chat, and ticketing systems to employees across multiple regions.
  • Support and troubleshoot Windows/macOS operating systems, Office 365, VPN connectivity, and collaboration tools (e.g., Teams, Zoom, Slack).
  • Manage user accounts and access permissions in Active Directory, Azure AD, and other enterprise applications.
  • Provide remote support to employees working in colocation facilities and hybrid cloud environments.

Required Skills & Qualifications

  • 3+ years of experience in an IT Service Desk / Helpdesk / Desktop Support role.
  • Strong knowledge of Windows/macOS, Microsoft 365, Active Directory, VPN, and remote access tools.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd

ROC No.: 199706961E | EA Licence No.: 03C5451

EA Registration No.: R1769100 Jacqueline Chaw Ei Phyu Phyu