IT Service Desk support L1 (contract)
Salary undisclosed
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Job Summary: We are seeking an experienced IT Service Desk support, the role involves troubleshooting hardware and software issues, managing service requests, and ensuring seamless IT operations to support the company’s mission-critical data center infrastructure.
Key Responsibilities
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1769100 Jacqueline Chaw Ei Phyu Phyu
Key Responsibilities
- Act as the first point of contact for IT-related issues, ensuring timely resolution of hardware, software, and network problems.
- Provide technical support via phone, email, chat, and ticketing systems to employees across multiple regions.
- Support and troubleshoot Windows/macOS operating systems, Office 365, VPN connectivity, and collaboration tools (e.g., Teams, Zoom, Slack).
- Manage user accounts and access permissions in Active Directory, Azure AD, and other enterprise applications.
- Provide remote support to employees working in colocation facilities and hybrid cloud environments.
- 3+ years of experience in an IT Service Desk / Helpdesk / Desktop Support role.
- Strong knowledge of Windows/macOS, Microsoft 365, Active Directory, VPN, and remote access tools.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1769100 Jacqueline Chaw Ei Phyu Phyu