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Customer Service Intern

Salary undisclosed

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Accomy is a leading travel reservation platform that allows users to easily discover and book destinations for their journeys. With a user-friendly interface and seamless booking process, Accomy aims to elevate the travel experience. Whether you're planning a vacation or a business trip, your perfect gateway is just a tap away. Start exploring today!Job DescriptionWe are seeking a motivated and enthusiastic Customer Service Intern to join our team. This internship provides an excellent opportunity to gain hands-on experience in customer service operations and enhance your skills in communication, problem-solving and team collaboration. As an intern, you will support the customer service team by addressing customer inquiries and contribute to the smooth functioning of customer support processes.Responsibilities
  • Customer Interaction: Assist in responding to customer inquiries via phone, email, chat, or social media platforms, ensuring a positive and professional experience.
  • Issue Resolution: Help resolve customer complaints, concerns, or issues in a timely and efficient manner, escalating complex matters to senior team members as needed.
  • Data Entry and Documentation: Assist with updating customer records, entering orders, and maintaining accurate logs of customer interactions.
  • Product Knowledge: Learn about company products/services to provide informed responses to customers.
  • Feedback Collection: Help gather customer feedback to identify areas for service improvement.
  • Team Collaboration: Collaborate with other team members to ensure customer service goals and deadlines are met.
Qualifications
  • Currently enrolled in university or with a diploma, ideally in Business Administration, Communications or related field.
  • Technical proficiency: Basic understanding of computer systems and Microsoft Office Suit (Excel, Word, etc.).
  • Fluency in English and Mandarin is a requirement as you will be communication with colleagues/clients based overseas.
  • Additional fluency in other languages is a plus.
What we offer
  • Opportunities for career advancement within various teams and global locations
  • A modern work environment
  • A diverse, dynamic team that fosters inclusivity
  • Competitive salary and comprehensive benefits package
Application InstructionsIf you're excited to make a significant impact in the travel industry and grow with a visionary company, we'd love to hear from you! Please send your resume detailing your relevant experience to or apply directly.

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