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- Customer Interaction: Assist in responding to customer inquiries via phone, email, chat, or social media platforms, ensuring a positive and professional experience.
- Issue Resolution: Help resolve customer complaints, concerns, or issues in a timely and efficient manner, escalating complex matters to senior team members as needed.
- Data Entry and Documentation: Assist with updating customer records, entering orders, and maintaining accurate logs of customer interactions.
- Product Knowledge: Learn about company products/services to provide informed responses to customers.
- Feedback Collection: Help gather customer feedback to identify areas for service improvement.
- Team Collaboration: Collaborate with other team members to ensure customer service goals and deadlines are met.
- Currently enrolled in university or with a diploma, ideally in Business Administration, Communications or related field.
- Technical proficiency: Basic understanding of computer systems and Microsoft Office Suit (Excel, Word, etc.).
- Fluency in English and Mandarin is a requirement as you will be communication with colleagues/clients based overseas.
- Additional fluency in other languages is a plus.
- Opportunities for career advancement within various teams and global locations
- A modern work environment
- A diverse, dynamic team that fosters inclusivity
- Competitive salary and comprehensive benefits package
InternSG