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- Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;
- Fulfillment follow through on case handling and with customers.
- Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information
- Minimum of ITE, 'O' levels
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
- Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
- Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
- Possess good command of written and spoken English.
- Good analytical skills; passion for working and is good in working with numbers.
- Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
- Passion for working, responsible and with good working attitude.
- Proficient in PC skills including MS Office applications.
- Ability to work on rotational shifts (Morning & afternoon)