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Collections and Recovery Team Manager SG

Salary undisclosed

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Job Description:Responsibilities:
  • Plan daily work allocation and account assignment amongst Collections & Recovery (Commercial) Specialists
  • Provide guidance to the team on resolving complex cases
  • Train the team to improve on collections skills and knowledge
  • Ensure work processes are effectively executed and in compliance with all legal and regulatory requirements
  • Recommend enhancement and process improvement within the team, where appropriate
  • Review daily delinquency numbers, team's submissions for legal actions, DRP, repayment arrangements, composite settlement, ESG claims, etc.
  • Review all waivers and maintenance form instructions before DA approval
  • Provide daily/monthly/adhoc statistic and MIS to support management reporting and analysis of portfolio assigned to the team
  • Liaise with SME Team and other BU on matters relating to collections accounts
  • Assist to perform UAT for system enhancement/implementation
Requirements:Qualifications
  • Degree/ Diploma
Relevant Work Experience
  • At least 7 years of credit collections & recovery experience, of which minimum 2 years at supervisory level
  • Experience in Credit/Risk/Collections in banks or financial institutions
Competencies/Skills
  • Strong knowledge in collections management, i.e., in all stages of collections process including disposal of properties
  • Strong knowledge in Collections MIS Reporting & Analytics
  • Strong communication and interpersonal skills
  • Good knowledge in Microsoft Office applications, especially in Excel Power Tools like Power Query, Power Pivot, etc.
  • Good knowledge in Banking Operating Systems and Collections System