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Risk Operations Analyst (Community Health)

Salary undisclosed

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The team works to minimise the damage of inauthentic behaviours, covering multiple classical and novel community and business risk areas such as account integrity, engagement authenticity, anti spam, API abuse, growth fraud, live streaming security and financial safety (ads or e-commerce), etc.
In this team you'll have a unique opportunity to have first-hand exposure to the strategy of the company in key security initiatives, especially in building scalable and robust, intelligent and privacy-safe, secure and product-friendly systems and solutions. The challenges are not some regular day-to-day technical puzzles -- You'll be part of a team that's developing novel solutions to first-seen challenges of a non-stop evolvement of a phenomenal product ecosystem. The work needs to be fast, transferrable, while still down to the ground to making quick and solid differences.


Responsibilities

  1. Follow up with standard process to respond to reported risk cases in a timely and accurate manner via internal platforms and support tools;
  2. Summarize and classify the feedback cases reported, check the response and case solving quality weekly.
  3. Figure out the shortness or issues of online risk control policy and process while handling cases, work with internal team to improve the policy and process.
  4. Educate internal and external stakeholders to ensure compliance with our processes;



Minimum Qualifications

  • Min Bachelor Degree in Business or related modules.
  • Min 2 Years of working experience in related role.
  • Excellent interpersonal and communication skills to influence and reach agreements with others;
  • Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders;
  • Details oriented, self-driven and curious to learn and work independently in a fast-paced environment.