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CUSTOMER SERVICE OFFICER

$ 2,500 - $ 2,500 / month

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Assist and attend to customer enquiries in an amicable and professional manner through phone calls, online portal and emails etc.

Generate catering orders and quotation.

Cooperate and liaise with other departments for any necessary arrangement/ issues regarding catering orders.

Liaise with outsource suppliers for necessary logistics/ catering items.

Properly handle customer complaints with patience and professional manner.

Provide support and assistance to team members.

Allocate job tasks to team members fairly when necessary.

Assist on the review of catering sales process, standard operation procedures and practices.