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Asia Logistics and Customer Service Manager

Salary undisclosed

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Job Title: Asia Logistics and Customer Service ManagerLocation: SingaporeOverviewWe are seeking a dedicated and detail-oriented Asia Logistics and Customer Service Manager to join our team in Singapore. This role is crucial for optimizing logistics operations and enhancing customer satisfaction across the Asia region.Key ResponsibilitiesLogistics Management:
  • Oversee and optimize logistics operations, including transportation, warehousing, and inventory management, to ensure efficient supply chain processes.
Customer Service Excellence:
  • Lead customer service initiatives, ensuring timely and effective responses to customer inquiries, complaints, and order fulfillment.
Cross-Functional Collaboration:
  • Collaborate with internal teams, including sales, procurement, and finance, to align logistics and customer service strategies with business objectives.
Performance Monitoring:
  • Track and analyze key performance indicators (KPIs) related to logistics and customer service, implementing improvements as needed.
Process Improvement:
  • Identify and implement process enhancements to improve operational efficiency and customer satisfaction.
Stakeholder Communication:
  • Maintain strong relationships with suppliers, logistics partners, and customers, ensuring clear communication and alignment on expectations.
QualificationsEducation:
  • Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field; a relevant certification is a plus.
Experience:
  • 5+ years of experience in logistics and customer service roles, preferably within the FMCG or consumer goods sector.
Analytical Skills:
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
Leadership Skills:
  • Excellent leadership and team management abilities, with a focus on fostering a collaborative and high-performance culture.
Communication Skills:
  • Exceptional verbal and written communication skills, able to convey information effectively to diverse audiences.
Why Join This Organization?This is an exciting opportunity to play a key role in enhancing logistics and customer service operations within a dynamic and growing organization. You will have the chance to make a significant impact on customer satisfaction and operational efficiency while working with a talented team. If you are a proactive professional with a passion for logistics and customer service, we encourage you to apply and contribute to our success!
Job Title: Asia Logistics and Customer Service ManagerLocation: SingaporeOverviewWe are seeking a dedicated and detail-oriented Asia Logistics and Customer Service Manager to join our team in Singapore. This role is crucial for optimizing logistics operations and enhancing customer satisfaction across the Asia region.Key ResponsibilitiesLogistics Management:
  • Oversee and optimize logistics operations, including transportation, warehousing, and inventory management, to ensure efficient supply chain processes.
Customer Service Excellence:
  • Lead customer service initiatives, ensuring timely and effective responses to customer inquiries, complaints, and order fulfillment.
Cross-Functional Collaboration:
  • Collaborate with internal teams, including sales, procurement, and finance, to align logistics and customer service strategies with business objectives.
Performance Monitoring:
  • Track and analyze key performance indicators (KPIs) related to logistics and customer service, implementing improvements as needed.
Process Improvement:
  • Identify and implement process enhancements to improve operational efficiency and customer satisfaction.
Stakeholder Communication:
  • Maintain strong relationships with suppliers, logistics partners, and customers, ensuring clear communication and alignment on expectations.
QualificationsEducation:
  • Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field; a relevant certification is a plus.
Experience:
  • 5+ years of experience in logistics and customer service roles, preferably within the FMCG or consumer goods sector.
Analytical Skills:
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
Leadership Skills:
  • Excellent leadership and team management abilities, with a focus on fostering a collaborative and high-performance culture.
Communication Skills:
  • Exceptional verbal and written communication skills, able to convey information effectively to diverse audiences.
Why Join This Organization?This is an exciting opportunity to play a key role in enhancing logistics and customer service operations within a dynamic and growing organization. You will have the chance to make a significant impact on customer satisfaction and operational efficiency while working with a talented team. If you are a proactive professional with a passion for logistics and customer service, we encourage you to apply and contribute to our success!