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Asia Logistics and Customer Service Manager
Salary undisclosed
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- Oversee and optimize logistics operations, including transportation, warehousing, and inventory management, to ensure efficient supply chain processes.
- Lead customer service initiatives, ensuring timely and effective responses to customer inquiries, complaints, and order fulfillment.
- Collaborate with internal teams, including sales, procurement, and finance, to align logistics and customer service strategies with business objectives.
- Track and analyze key performance indicators (KPIs) related to logistics and customer service, implementing improvements as needed.
- Identify and implement process enhancements to improve operational efficiency and customer satisfaction.
- Maintain strong relationships with suppliers, logistics partners, and customers, ensuring clear communication and alignment on expectations.
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field; a relevant certification is a plus.
- 5+ years of experience in logistics and customer service roles, preferably within the FMCG or consumer goods sector.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Excellent leadership and team management abilities, with a focus on fostering a collaborative and high-performance culture.
- Exceptional verbal and written communication skills, able to convey information effectively to diverse audiences.
- Oversee and optimize logistics operations, including transportation, warehousing, and inventory management, to ensure efficient supply chain processes.
- Lead customer service initiatives, ensuring timely and effective responses to customer inquiries, complaints, and order fulfillment.
- Collaborate with internal teams, including sales, procurement, and finance, to align logistics and customer service strategies with business objectives.
- Track and analyze key performance indicators (KPIs) related to logistics and customer service, implementing improvements as needed.
- Identify and implement process enhancements to improve operational efficiency and customer satisfaction.
- Maintain strong relationships with suppliers, logistics partners, and customers, ensuring clear communication and alignment on expectations.
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field; a relevant certification is a plus.
- 5+ years of experience in logistics and customer service roles, preferably within the FMCG or consumer goods sector.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Excellent leadership and team management abilities, with a focus on fostering a collaborative and high-performance culture.
- Exceptional verbal and written communication skills, able to convey information effectively to diverse audiences.