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Beauty Advisor, Orveda (Luxury Skincare)

$ 2,200 - $ 3,500 / month

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THE ROLE

Reporting to Boutique Manager, we are looking for a Beauty Advisor to offer luxury personalized services to our clients. You will be working in a Studio Spa located at Raffles Hotel.

  • You are the ambassador of Orveda.
  • You elevate Orveda through the retail evolution & client experience elevation.
  • You transmit Orveda’s DNA, uniqueness, and know-how to clients.
  • You ensure the development of boutique's sales while guaranteeing the excellence of client experience.

RESPONSIBILITIES

Brand image

  • Always ensure an elevated brand image: signature grooming standard, visual merchandising (POS & animations), services & client experience.
  • Guarantor of brand expertise, corporate values with the ability to transmit by a perfect storytelling.
  • Embody the values of the brand and encourage and develop “one-team” spirit with hospitality and generosity.
  • Take ownership of the POS / the boutique, embody retail identity guidelines and ensure the perfect image of the POS / the boutique in terms of visual merchandising execution & maintenance and general harmony of the POS.
  • Demonstrate attention to detail and respect pos daily procedures: cash desk, stock, testers etc.

Retail expertise

  • Appropriate brand’s retail commitment, practice signature selling ceremony and “client-centric” approach in a pragmatic & authentic way.
  • Ensure the achievement and monitoring of the sales objectives both individually and collectively.
  • Willing to go beyond the target and pos growth by cross-selling and upselling actions.
  • Attend & participate actively in all class/virtual trainings across all axis and soft skills.
  • Ensure a proactive communication with store manager regarding POS daily activities.

Client experience

  • Actively put the client experience at the heart of all actions by giving clients a unique experience by creating a sincere bond: warm welcome & proactive connection, by embodying the signature brand attitude.
  • Develop a regular clientele and develop local and international clientele by using the CRM tools and means at your disposal: preparing and anticipating tomorrow's needs, inserting, clientelling, phoning, animations.
  • Cultivate solid clienteling mindset & action, optimize daily CRM practice with new clients recruitment and client loyalty retaining as the top priority.

YOU ARE A COTY FIT

  • Minimum 2 years of successful track record in the Beauty or Luxury Retail industry
  • Past luxury or perfume & cosmetics or travel retail experience is a plus.
  • Innate sense of client experience and taste for challenges and sales.
  • Excellent communication, client engagement, interpersonal and storytelling skills.
  • Proactivity, curiosity, open-mindedness, dynamism & agility, are key strengths to achieve excellence in the role.
  • Solid knowledge of the state of Retail in the Luxury & beauty world, as well as client experience is a plus.

Job Type: Full-time

Pay: $2,200.00 - $3,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Professional development

Supplemental Pay:

  • Commission pay

Work Location: In person