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Judge.me
Role: Customer Support Team Lead
Location: Ho Chi Minh City, D.3
Salary Bracket: $1200 - 1800 / month
For a decade, we"ve been on a mission to fix one of commerce"s fundamental challenges: trust. In a world where distance and digital interfaces separate buyers and sellers, we"re building the bridge of confidence that enables global trade to flourish.
Our Purpose & Vision
We"re driven by a bold vision: a world trading with confidence. Through our "Trust Gap Zero" mission, we"re systematically eliminating the uncertainty between merchants and consumers, empowering businesses to scale while maintaining the confidence of their customers.
Our Impact Today
What started as an idea has grown into a global force for trust in commerce:
From our London headquarters, we"ve built a diverse team of 50+ trust-building pioneers. With customer support hubs in Saigon, Casablanca, and São Paulo, we provide 24/7 service to businesses worldwide, ensuring that trust never sleeps.
Why Now Matters
After 10 years of bootstrapped, profitable growth, we"re not just participating in the transformation of the customer reviews space - we"re leading it. Every verified review we generate is another step toward our vision of universal trust in commerce.
What Makes This Role Special
At Judge.me, Awesome Customer Support is one of our Core Factors toward the success of our business. We have the most reviews of any app in Shopify, and to also have maintained a 5.0 Star Rating alongside that is something we're immensely proud of. This role will shape the way the Vietnam Agents approach Customer Support and give our APAC customers the high quality experience they deserve.
What you"ll do
Must-Haves
Judge.me is at an exciting inflection point. As the market leader in Shopify reviews, we"re trusted by merchants worldwide to help build customer confidence. Our team is small and growing steadily, your work will have a significant impact and be appreciated by our team members and customers. As we Close the Trust Gap, our Support teams ensure that our customers can Trust us to lead by example.
Why Join Judge.me
Culture & Growth
The Essentials
PI262355180
Role: Customer Support Team Lead
Location: Ho Chi Minh City, D.3
Salary Bracket: $1200 - 1800 / month
For a decade, we"ve been on a mission to fix one of commerce"s fundamental challenges: trust. In a world where distance and digital interfaces separate buyers and sellers, we"re building the bridge of confidence that enables global trade to flourish.
Our Purpose & Vision
We"re driven by a bold vision: a world trading with confidence. Through our "Trust Gap Zero" mission, we"re systematically eliminating the uncertainty between merchants and consumers, empowering businesses to scale while maintaining the confidence of their customers.
Our Impact Today
What started as an idea has grown into a global force for trust in commerce:
- Trusted by the Best: As Shopify"s #1 ranked review solution, we"ve earned over 35,000 five-star reviews from merchants who rely on us daily
- Global Scale: More than 440,000 shops across 140+ countries use our platform to build trust with their customers
- Massive Reach: We process over 70 million orders monthly, generating 2 million+ verified buyer reviews that help consumers make confident decisions
- Organic Growth: We"ve achieved 50% year-over-year growth purely through word of mouth - no paid marketing or sales teams needed
From our London headquarters, we"ve built a diverse team of 50+ trust-building pioneers. With customer support hubs in Saigon, Casablanca, and São Paulo, we provide 24/7 service to businesses worldwide, ensuring that trust never sleeps.
Why Now Matters
After 10 years of bootstrapped, profitable growth, we"re not just participating in the transformation of the customer reviews space - we"re leading it. Every verified review we generate is another step toward our vision of universal trust in commerce.
What Makes This Role Special
At Judge.me, Awesome Customer Support is one of our Core Factors toward the success of our business. We have the most reviews of any app in Shopify, and to also have maintained a 5.0 Star Rating alongside that is something we're immensely proud of. This role will shape the way the Vietnam Agents approach Customer Support and give our APAC customers the high quality experience they deserve.
What you"ll do
- Oversee the recruitment and training process for new support agents.
- Provide effective leadership to the support team, fostering a culture of excellence in customer service.
- Mentor team members and conduct regular and constructive performance reviews to enhance their skills and capabilities in delivering exceptional support.
- Generate and implement innovative ideas to enhance overall customer satisfaction and optimize service efficiency.
- Collaborate with other team leads to tackle the team lead tasks and to achieve company objectives
- Working hours are 07:30 - 16:30 ICT/GMT+7, with 1 weekly meeting every Monday at 9pm. There might be other meetings outside of normal hours (we"re a global business!). For the first day/week you"ll work 15:00 - 00:00 ICT/GMT+7 (or to 23:00 without a break) for onboarding
Must-Haves
- Proficiency in English and Vietnamese, across all four language skills (speaking, listening, reading, and writing).
- Demonstrated leadership experience, preferably in a customer support setting.
- A positive attitude with a focus on ensuring the success of our users, going beyond merely completing tasks or following processes.
- Eagerness to learn about e-commerce, technical aspects of our app, and familiarity with platforms such as Shopify, WooCommerce, BigCommerce, and Squarespace.
- Previous work experience in technical or customer-facing roles, either online or offline, is highly advantageous.
- Technical skills in CSS, HTML, and Javascript are beneficial (beginners accepted).
- Experience with e-commerce platforms or familiarity with Javascript, Liquid, and WordPress would be a significant plus.
Judge.me is at an exciting inflection point. As the market leader in Shopify reviews, we"re trusted by merchants worldwide to help build customer confidence. Our team is small and growing steadily, your work will have a significant impact and be appreciated by our team members and customers. As we Close the Trust Gap, our Support teams ensure that our customers can Trust us to lead by example.
Why Join Judge.me
Culture & Growth
- Play to Win: Work for the most installed Shopify app (440K merchants, 30+ billion GMV). We don"t mess around.
- Always Improve: We are super efficient and outcompete competitors with 10 times more people and hundreds of millions in funding.
- Open: We are super international, people in our team have experienced the world, and we are not stuck in our home culture mentality.
- Down to Earth: We spend our days talking how we need to improve. No complacency here!
- Work Hard and Be Dependable: We show up for work, but resist overtime culture.
The Essentials
- $1200 - $1800 a month depending on experience
- Team performance bonus
- Weekly Team Meal Budget
- Regular socials + events with Dreamplex
PI262355180