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Customer Service Officer

$ 2,500 - $ 3,200 / month

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Job Description:

  • Attend to inbound and outbound calls/emails and update cases in the system
  • Handle clients' feedback and liaise with backend support to resolve issues
  • Follow up with internal and external parties to ensure smooth closure of cases
  • Provide timely feedback to clients on collection, discrepancies and payments
  • Manage Car Queue System and keep front desk area clean and neat
  • Perform any other tasks as and when assigned

Requirements:

  • Minimum "O" Level certificate
  • Proficient in Microsoft Excel and Google Sheet
  • Bilingual in English and Mandarin for effective communication with Mandarin speaking clients
  • Attentive with good interpersonal and communication skills
  • Able to work under pressure
  • Able to work on alternate Saturday

Benefits:

  • Competitive remuneration commensurate with work experience
  • Annual leave up to 19 days
  • Annual bonus
  • Medical and dental
  • Comprehensive health care and personal accident insurances

Working Location: No 4 Jalan Besut Singapore 619557