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Retail Area Manager

Salary undisclosed

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Our client, a global brand renowned for its focus on lifestyle and fashion footwear, is expanding and seeking a Retail Area Manager to join their dynamic team.

Job Responsibilities:

1. Drive Sales Performance

  • Review and analyst individual store performance to identify trends, opportunities, and areas for growth.
  • Develop and implement actionable plans to address underperforming stores, leveraging data-driven insights and store visit observations.
  • Conduct regular store visits to monitor progress, provide feedback, and ensure alignment with sales goals.
  • Collaborate with Store Managers to execute promotions and initiatives that drive foot traffic and optimize store performance.
  • Share best practices and success strategies across stores to enhance overall sales performance.
  • Analyze sales and product performance to identify opportunities in controllable areas.

2. People Development

  • Identify high-potential team members and create tailored development plans to prepare them for next-level promotions.
  • Foster a positive and motivating work environment for a team of 50+ employees, ensuring high morale and engagement.
  • Act as a mentor to Store Managers, equipping them with leadership skills to manage and inspire their own teams.
  • Conduct regular check-ins and coaching sessions with Store Managers, mentoring them on team leadership and operational management.
  • Actively coach and develop store team members to drive performance, accountability, and autonomy.
  • Build diverse, high-performing teams by assessing strengths, encouraging career development, and providing opportunities for growth.
  • Support recruitment processes, including interviewing and selecting candidates aligned with company culture and values.
  • Mediate and resolve escalated HR or team-related issues to ensure productivity and team harmony.
  • Build and maintain internal benchmarks and succession plans.

3. Ensure Operational Excellence

  • Set and uphold the highest operational standards for back and front-of-house in all stores, in line with company guidelines.
  • Collaborate with regional office departments to resolve operational gaps, ensuring seamless execution of processes.
  • Manage communication between stores, merchandising, and logistics teams regarding inventory needs, stock allocations, delivery schedules, and operational issues.
  • Optimize traffic management by reviewing store rosters and coaching teams on improvements.

4. Customer Service and Visual Merchandising

  • Develop a consumer-centric service culture by reinforcing the use of company training tools and personally leading by example.
  • Equip store managers to implement customer service processes and ensure team behaviours reflect outstanding service standards.
  • Understand and maintain visual merchandising guidelines to ensure stores are brand-appropriate, maximize sales opportunities, and exceed company expectations.
  • Regularly monitor store presentation and provide guidance to achieve consistent visual excellence.

5. Administration and Ad-Hoc Support

  • Work closely with HR to support manpower requirements and ensure stores operate with optimal staffing levels.
  • Ensure timely and accurate submission of HR paperwork, such as performance reviews, payroll, and claims.
  • Assist with ad-hoc projects and initiatives as required by the business.

Eng Ai Wen, Ivan

EA License Number: 23C2060

Registration ID is R1222887

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)