Customer Care Specialist Intern

This job contributes to Starbucks success by providing overall customer support by responding to customer feedback via various channels (including telephone, email and webform) to provide problem resolutions in consistently delivering the Starbucks Experience. Models and acts in accordance with Starbucks guiding principle.

Responsible for all customer service aspects of customer feedback as follows :

Mending the customer support hotline and ensuring all feedback are resolved.

Resolving and replying to all customer queries and feedback including social media, email and ecommerce channels within guidelines and framework.

Support stores in resolving all customer and card enquires/issues reported by stores

Quickly identifying and owning customer issues and actively searching for solutions to problems

Provide support for in-app delivery platform –collaborate closely with stores & delivery rider company to handle enquires / feedback and resolve any issues. Follow through and escalate as necessary.

Provide support in Starbucks Reward program and E-Commerce – campaign, operations, and execution.

Provide administrative support for Starbucks Card and customer service

Required Knowledge, Skills and Abilities

• Excellent verbal and written communication skills

• Excellent management of customer service

• Lives to connect with customers

• Good knowledge and skills in Microsoft Word, Excel, PowerPoint and Outlook

• Ability to multitask and provide solutions to customers

• Team player

Must able to commit at least 6 months

This job contributes to Starbucks success by providing overall customer support by responding to customer feedback via various channels (including telephone, email and webform) to provide problem resolutions in consistently delivering the Starbucks Experience. Models and acts in accordance with Starbucks guiding principle.

Responsible for all customer service aspects of customer feedback as follows :

▪ Mending the customer support hotline and ensuring all feedback are resolved.

▪ Resolving and replying to all customer queries and feedback including social media, email and ecommerce channels within guidelines and framework.

▪ Support stores in resolving all customer and card enquires/issues reported by stores

▪ Quickly identifying and owning customer issues and actively searching for solutions to problems

▪ Provide support for in-app delivery platform –collaborate closely with stores & delivery rider company to handle enquires / feedback and resolve any issues. Follow through and escalate as necessary.

▪ Provide support in Starbucks Reward program and E-Commerce – campaign, operations, and execution.

▪ Provide administrative support for Starbucks Card and customer service

Required Knowledge, Skills and Abilities

• Excellent verbal and written communication skills

• Excellent management of customer service

• Lives to connect with customers

• Good knowledge and skills in Microsoft Word, Excel, PowerPoint and Outlook

• Ability to multitask and provide solutions to customers

• Team player

Must able to commit at least 6 months