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Customer Service Representative (Health Care)

$ 2,800 - $ 3,200 / month

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  • Diploma/Degree in IT/Computer Science.
  • At least 1 year of relevant experience.
  • 1st level helpdesk to respond to calls.
  • Provide first call resolution to users who called into our hotline which is public facing, advising on issues
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
  • Primary responsibilities are focused on customer contact.
  • Perform outbound calls to users who leave callback.
  • Handle emails as assigned by team leader.
  • Handle responses via the Chatbot.
  • Agent would need to be able to take stress of answering calls from members of public.