Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

SME(Contact Center & CS Domain)

$ 8,000 - $ 12,000 / month
Checking job availability...
Original
Simplified

As a successful candidate, you will serve as a Subject Matter Expert (SME) in the Contact Center/Customer Service Domain for various M1 initiatives.

  • Collaborate with vendors and software partners to design end-to-end solutions for the M1 Digital stack.
  • Work with various product owners at different levels to gather requirements and design solutions.
  • Work closely with component owners and the software engineering team to build organizational capability in delivering new features for the M1 Digital stack.
  • Design and provide end-to-end application solutions, considering future maintainability, performance, and scalability.
  • Develop comprehensive technical designs, including contact flows, IVRs, routing strategies, WFM, QM, and integrations with the existing M1 ecosystems.
  • Configure and customize Amazon Connect to meet specific business requirements, including reporting and analytics.
  • Ensure Calabrio solutions meet operational requirements for WFM and QM.
  • Review existing Amazon Connect and Calabrio designs, implementing improvements for performance and usability.
  • Responsible for conducting impact analysis and designing modifications to existing systems to support new requirements.
  • Troubleshoot and resolve technical issues related to Amazon Connect, Calabrio, and their integrations.
  • Monitor the performance of Amazon Connect usage and identify cost optimization opportunities.
  • Regularly evaluate cloud applications, hardware, and software.
  • Collaborate with IT security teams to monitor the company's cloud privacy.
  • Respond to technical issues in a professional and timely manner.
  • Offer guidance in infrastructure migration techniques, including bulk application transfers to the cloud.
  • Work within the project team to ensure delivery is on time, within budget, and meets the agreed scope.

Qualifications and Requirements

  • Bachelor's degree in computer science, computer engineering, or a related field.
  • Mandatory experience with Amazon Connect, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing.
  • 5+ years of IT experience in customer service technologies, including contact center cloud-based products, solution design, and implementation, covering areas such as Chatbot, Live Chat, and Email solutions.
  • 5+ years of experience in solution architecture roles.
  • 5+ years of experience designing, executing, and supporting IT cloud solutions.
  • Strong understanding of TMForum frameworks, such as eTOM, SID, and TAM.
  • Strong Agile project management skills, including experience in backlog grooming, story points estimation, and sprint planning.
  • Excellent knowledge of cloud computing technologies and current computing trends.
  • Strong verbal and written communication skills, with the ability to communicate with both technical and non-technical audiences.
  • Ability to work in a fast-paced and dynamic environment.
  • Ability to stay up-to-date with industry trends and new technologies, and recommend new technologies to meet architectural needs.
  • Ability to work independently and communicate with various levels within the organization.
  • A background in security is an added advantage.
  • Technical Skills Required: Azure Cloud, AWS EC2, Agile Methodology, Amazon Connect, Calabrio.
  • Telecommunications domain experience is required.
  • Cloud certification is a plus.