Manager /​​Assistant Manager​ (Programme Management and Operations)

Student Management, Planning and Operational Management

• Perform full spectrum of student services administration, including but not limited to:
• Organise, conduct orientation and pre-enrolment for new students
• Ensure full preparation before the start of a new term.
• Ensure that PEs work closely with CMs to resolve international student issues.
• Manage escalated students’ queries and issues pertaining to SFS (assigned portfolio); STP renewals / VISA applications.
• Ensure students’ attendance is monitored across all assigned portfolio programmes.
• Coordinate class visits and student survey results to understand students’ needs.
• Ensure proper preparation and follow through of re-module, re-exam, deferments, withdrawals, programme transfer etc.
• Oversee and ensure students’ information is updated in all systems.
• Monitor and prepare information for student pass renewal.
• Monitor student payment of course fees other than 1st instalment payment and application fees.
• Oversee overall planning of examination matters to ensure smooth graduation of students.
• Ensure timely processing of renewal of student pass, system updates, invoicing, purchases, etc.
• Ensure on-time graduation, on-time revenue recognition, credit note and refunds done promptly for effective cost management.
• Monitor student progression status and meet progression rate targets.
• Counsel students with problems.
• Manage escalated complain cases from students and parents and ensure proper closure
• Liaise with corporate partners on students’ administrative matters in partners’ programmes.

Financial Management

• Oversee and ensure that follow-up with students on payment matters are done promptly.
• Assist AD (Ops) / Director with Budget planning (In the area of direct costs).

Quality Assurance

• Assist RO to ensure and monitor SFS assigned portfolio maintains full compliance of all EduTrust, ISO and ERF requirements.
• Support internal audits where necessary.
• Maintain quality standards in relation to Edutrust and ISO compliance.

General

• Oversee and manage a team of PEs for all operational functions and work with AD (Ops) on operational matters / reports.
• Oversee team’s performance in terms of efficient operational efforts.
• Work as an individual/team to achieve organization goals.

Others

• Any other ad-hoc duties as required by the company from time to time.

Requirements

• Degree In any discipline.
• 5-7 years with a minimum of 1 year of supervisory role and have relevant working experience in education sector.
• Able to plan, prioritize and organize own work independently to achieve agreed results and, at times, under pressure.
• Good oral and written communication skills.
• Strong team player and demonstrate ability to liaise and network with internal and external stakeholders.
• Excellent administrative and organizational skills with good level of numeracy, accuracy and attention to detail.
• Good understanding of higher education qualifications.
• Good working knowledge of Microsoft Office applications including Word, PowerPoint and Excel.
• Knowledge and experience in using resource optimization tools is an added advantage.
• Prior experience in the private education sector preferred.
• Must be able to work on rostered shift hours (If necessary).