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Jobs or company...

Account Management Coordinator (onsite at Customer's premise)

Salary undisclosed
Checking job availability...
Original
Simplified
Company DescriptionExpeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
  • 19,000 trained professionals
  • 350+ locations worldwide
  • Fortune 500
  • Globally unified systems
The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.Job DescriptionLogistics specialist in APAC is supporting the transportation operation to regional logistics of Customer's Supply Chain.Roles & Responsibilities:
  • Primary point of liaison with client to manage day to day process, operational and escalation from client's APJC partners
  • Client's transportation EDI process subject matter expert (SME) point of escalation.
  • Liaise with Client's Customer Presentative Service for final delivery arrangement, invoice, closing order.
  • Analyze, brainstorm and create solution on transportation damage ratio control.
  • Prepare and set up strategy to improve partners' efficiency.
  • Design and implement automate reporting system.
  • Support Quarter end, restructure flight plan based on client's revenue cut off.
  • Provide support for material movement during transition period into automated system.
  • Measure and manage client's shipment to comply within service level agreement (SLA).
  • Workflow analysis and development of new processes to provide better operational efficiency.
  • Maintaining current SOP for team processes.
  • Troubleshoot, investigate root cause on service failure and provide immediate remedial action.
  • Prepare various and ad-hoc reports as required for trending and in-depth analysis.
  • Provide support for Quarter-End and major Customers Financial Year-End.
  • Monitoring damage / lost incidents - working closely with cross functional department for replacement goods, return cargo, credits, claims and CAR.
  • Supporting Client's in coordinating Flight Charter and follow up whenever required.
  • Assisting Client's on RFQ roll-out with respective freight partners.
QualificationsSkills and Experience Required:
  • A minimum of 2-4 years of relevant working experience.
  • Prior Logistics experience in High-Tech Industry and knowledge in complex Customer Service environment is preferred
  • Vendor management experience
  • Work independent with strong communication and interpersonal skills
  • Making decision to resolve critical problem
  • Strong in Ms Excel, i.e. knowledge in pivot table, vlookup and using other functions.
  • Good knowledge in Ms Power point.
  • Flexibility in a fast-paced, changing environment.
  • Acquire commercial knowledge such as shipping terms and payment terms.
  • Good command of English and Mandarin
Additional InformationExpeditors offers excellent benefits for full time employees:An Environmental Health and Safety Manager must be a good communicator at many different levels,
including the classroom, District management, customers, Service Providers, and government officials.
Benefits complied with local law
  • Health Plan: Medical, Accident Insurance
  • Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Company DescriptionExpeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
  • 19,000 trained professionals
  • 350+ locations worldwide
  • Fortune 500
  • Globally unified systems
The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.Job DescriptionLogistics specialist in APAC is supporting the transportation operation to regional logistics of Customer's Supply Chain.Roles & Responsibilities:
  • Primary point of liaison with client to manage day to day process, operational and escalation from client's APJC partners
  • Client's transportation EDI process subject matter expert (SME) point of escalation.
  • Liaise with Client's Customer Presentative Service for final delivery arrangement, invoice, closing order.
  • Analyze, brainstorm and create solution on transportation damage ratio control.
  • Prepare and set up strategy to improve partners' efficiency.
  • Design and implement automate reporting system.
  • Support Quarter end, restructure flight plan based on client's revenue cut off.
  • Provide support for material movement during transition period into automated system.
  • Measure and manage client's shipment to comply within service level agreement (SLA).
  • Workflow analysis and development of new processes to provide better operational efficiency.
  • Maintaining current SOP for team processes.
  • Troubleshoot, investigate root cause on service failure and provide immediate remedial action.
  • Prepare various and ad-hoc reports as required for trending and in-depth analysis.
  • Provide support for Quarter-End and major Customers Financial Year-End.
  • Monitoring damage / lost incidents - working closely with cross functional department for replacement goods, return cargo, credits, claims and CAR.
  • Supporting Client's in coordinating Flight Charter and follow up whenever required.
  • Assisting Client's on RFQ roll-out with respective freight partners.
QualificationsSkills and Experience Required:
  • A minimum of 2-4 years of relevant working experience.
  • Prior Logistics experience in High-Tech Industry and knowledge in complex Customer Service environment is preferred
  • Vendor management experience
  • Work independent with strong communication and interpersonal skills
  • Making decision to resolve critical problem
  • Strong in Ms Excel, i.e. knowledge in pivot table, vlookup and using other functions.
  • Good knowledge in Ms Power point.
  • Flexibility in a fast-paced, changing environment.
  • Acquire commercial knowledge such as shipping terms and payment terms.
  • Good command of English and Mandarin
Additional InformationExpeditors offers excellent benefits for full time employees:An Environmental Health and Safety Manager must be a good communicator at many different levels,
including the classroom, District management, customers, Service Providers, and government officials.
Benefits complied with local law
  • Health Plan: Medical, Accident Insurance
  • Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.