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Career Opportunities: Guest Experience Lead (Hotels) (2158)
Salary undisclosed
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Primary Responsibilities:
- Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction
- Perform upselling with a sales attitude and be aware of the resort-wide sales opportunities
- Maintain effective communication within the Front Office department and other departments, especially Housekeeping to ensure seamless experiences for all guests
- Be responsible for the maintenance of guest recognition programs, accurate guest recognition reports and handling of guests' complaints
Requirements:
- Minimum GCE O' Level or its equivalent
- Minimum 1 year of experience in customer service
- Good interpersonal skills with effective multi-tasking and time management
- Possess a warm, pleasant personality with good knowledge of local city streets, restaurants and major attractions
- Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint
- Able to perform shift work, including weekends and public holiday