Bell Captain
$ 2,100 - $ 2,100 / month
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Bell Captain
Directs and coordinates the delivery process to fulfill guests’ requests for amenities, luggage delivery, newspapers, mails and messages and other porter services. Ensure the smooth operations at both lobby and driveway and also productivity and efficiency of Bellman
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Ensure timely delivery of guest luggage and guest items in a friendly and approachable manner to meet and exceed guest expectations.
Acknowledge and communicate with Bell Persons via Mobitalk upon completion of assignments
Respond to all other requests in a timely manner
Ensure LQA service standards are in practice as set by the hotel at all times
Provide introductory explanation of room facilities
Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
Supervises the Bell person, Doormen and Valets to ensure optimum operational standards
Ensure smooth flow of traffic at the driveway
Issuance and control of walkie and master keys to colleagues on duty
Buddy new colleagues as required and provide on job training
Perform manual wake-up calls for guests during night shift when required
Conduct department briefings, checking on attendance and punctuality
Co-ordinate coverage for colleagues manning during breaks and meal time
Ensure grooming standard set by the hotel at all times
Ensure work areas are adequately stocked and inventory properly recorded and maintain good housekeeping of work areas
Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow
Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service
Maintain the inventory of amenities and collaterals and organize requisition.
May be tasked to perform Doorman or Bellman role when required
Directs and coordinates the delivery process to fulfill guests’ requests for amenities, luggage delivery, newspapers, mails and messages and other porter services. Ensure the smooth operations at both lobby and driveway and also productivity and efficiency of Bellman
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Ensure timely delivery of guest luggage and guest items in a friendly and approachable manner to meet and exceed guest expectations.
Acknowledge and communicate with Bell Persons via Mobitalk upon completion of assignments
Respond to all other requests in a timely manner
Ensure LQA service standards are in practice as set by the hotel at all times
Provide introductory explanation of room facilities
Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
Supervises the Bell person, Doormen and Valets to ensure optimum operational standards
Ensure smooth flow of traffic at the driveway
Issuance and control of walkie and master keys to colleagues on duty
Buddy new colleagues as required and provide on job training
Perform manual wake-up calls for guests during night shift when required
Conduct department briefings, checking on attendance and punctuality
Co-ordinate coverage for colleagues manning during breaks and meal time
Ensure grooming standard set by the hotel at all times
Ensure work areas are adequately stocked and inventory properly recorded and maintain good housekeeping of work areas
Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow
Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service
Maintain the inventory of amenities and collaterals and organize requisition.
May be tasked to perform Doorman or Bellman role when required