
QA Insurance Officer | Ref. JH
$ 2,100 - $ 2,100 / month
Checking job availability...
Original
Simplified
Responsibilities:
Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
Review 15 of closed sales calls per day for General Insurance Team.
Backup for Auto Insurance for Call Review purposes.
Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
Prepare, track and send Quality Assurance related reports to UOB management and team. (NMD, Service Quality Monthly, Penalty Points Table)
Keep track on all the status of Quality Assurance Cases from beginning to end process and provide update to management on a timely manner.
Weekly meeting with management to discuss on discrepancies and solutions for further improvements.
Requirements:
Good to have BCP and PGI Certificates.
Candidate must be able to evaluate and provide feedback on English and Mandarin Calls.
Meticulous and responsible team player.
Proficient in Microsoft Office.
Able to multi-task.
Fast Learner and willing to learn on multiple Insurance Products.
Contract Duration: 1 Year (Renewable)
Salary Range: Up to $3,100
Working hours: 9am - 6.30pm
Working location: Novena
EA License No: 05C3451
EA Personnel Reg No: R23113395
Ashley Soo Li Kim
Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
Review 15 of closed sales calls per day for General Insurance Team.
Backup for Auto Insurance for Call Review purposes.
Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
Prepare, track and send Quality Assurance related reports to UOB management and team. (NMD, Service Quality Monthly, Penalty Points Table)
Keep track on all the status of Quality Assurance Cases from beginning to end process and provide update to management on a timely manner.
Weekly meeting with management to discuss on discrepancies and solutions for further improvements.
Requirements:
Good to have BCP and PGI Certificates.
Candidate must be able to evaluate and provide feedback on English and Mandarin Calls.
Meticulous and responsible team player.
Proficient in Microsoft Office.
Able to multi-task.
Fast Learner and willing to learn on multiple Insurance Products.
Contract Duration: 1 Year (Renewable)
Salary Range: Up to $3,100
Working hours: 9am - 6.30pm
Working location: Novena
EA License No: 05C3451
EA Personnel Reg No: R23113395
Ashley Soo Li Kim