Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Servicedesk Specialist

$ 2,700 - $ 3,100 / month
Checking job availability...
Original
Simplified

Job Description & Requirements

Requirement

Min Higher Nitec in IT related fields

Min 1 year End user support experience, Desktop or Technical Service Desk.

Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Key Responsibilities:

1.

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.

Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.

Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Service Desk Specialist

- Location – Bedok or Ang Mo Kio

- Working Hour

12hr Rotation Shift, 24 by 7, 2 days work, 2 days off

1. 8:00 AM – 8:00 PM

2. 8:00 PM – 8:00 AM

Job Type: Full-time

Pay: $2,700.00 - $3,100.00 per month

Schedule:

  • Shift system

Work Location: In person

Job Description & Requirements

Requirement

Min Higher Nitec in IT related fields

Min 1 year End user support experience, Desktop or Technical Service Desk.

Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Key Responsibilities:

1.

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.

Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.

Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Service Desk Specialist

- Location – Bedok or Ang Mo Kio

- Working Hour

12hr Rotation Shift, 24 by 7, 2 days work, 2 days off

1. 8:00 AM – 8:00 PM

2. 8:00 PM – 8:00 AM

Job Type: Full-time

Pay: $2,700.00 - $3,100.00 per month

Schedule:

  • Shift system

Work Location: In person