Epicareer Might not Working Properly
Learn More

Guest Service Ambassador

Salary undisclosed

Checking job availability...

Original
Simplified
Join the dynamic and service-oriented team at Pan Pacific Serviced Suites as a Guest Service Ambassador. This full-time role is based in the Central Region and plays a crucial part in delivering exceptional hospitality experiences to our valued guests.The Role
  • Provide outstanding customer service and ensure a warm and welcoming environment for all guests
  • Oversee the day-to-day operations of the front office and guest services team
  • Assist with check-in and check-out procedures, responding to guest enquiries and resolving any issues
  • Coordinate the allocation of guest suites and manage housekeeping schedules
  • Monitor inventory and order supplies as needed to maintain high standards
  • Train and develop team members to uphold the company's service excellence
  • Liaise with other departments to ensure seamless guest experiences
  • Contribute to the continuous improvement of guest services and operations
Talent Profile
  • Minimum 2 years' experience in a front office or guest services role within the hospitality industry
  • Strong communication and interpersonal skills with the ability to interact effectively with guests and colleagues
  • Excellent problem-solving and decision-making abilities to handle guest requests and concerns
  • Proficient in using hotel management and reservation systems
  • Commitment to providing exceptional customer service and maintaining high standards
  • Flexible and adaptable to work in a fast-paced environment
  • Ability to lead and motivate a team
Join the dynamic and service-oriented team at Pan Pacific Serviced Suites as a Guest Service Ambassador. This full-time role is based in the Central Region and plays a crucial part in delivering exceptional hospitality experiences to our valued guests.The Role
  • Provide outstanding customer service and ensure a warm and welcoming environment for all guests
  • Oversee the day-to-day operations of the front office and guest services team
  • Assist with check-in and check-out procedures, responding to guest enquiries and resolving any issues
  • Coordinate the allocation of guest suites and manage housekeeping schedules
  • Monitor inventory and order supplies as needed to maintain high standards
  • Train and develop team members to uphold the company's service excellence
  • Liaise with other departments to ensure seamless guest experiences
  • Contribute to the continuous improvement of guest services and operations
Talent Profile
  • Minimum 2 years' experience in a front office or guest services role within the hospitality industry
  • Strong communication and interpersonal skills with the ability to interact effectively with guests and colleagues
  • Excellent problem-solving and decision-making abilities to handle guest requests and concerns
  • Proficient in using hotel management and reservation systems
  • Commitment to providing exceptional customer service and maintaining high standards
  • Flexible and adaptable to work in a fast-paced environment
  • Ability to lead and motivate a team