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Career Opportunities: Assistant Operations Manager (Hotels) (2153)

Salary undisclosed

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Primary Responsibilities:
  • Collaborate with the Operations Managers to maintain the efficient running of the Front Office Management and uphold brand standards.
  • Handling the day-to-day operations of the hotel's front desk, contributing to a flawless guest experience
  • Coach and guide team members to ensure high level of guest satisfaction
  • Work closely with other business units to fulfill and meet guest expectations
  • Demonstrate commitment to guest safety and satisfaction by playing a key role in our emergency response procedures, ensuring the wellbeing of our guests and colleagues

Requirements:
  • Minimum Diploma or Degree in Hospitality or Tourism Management
  • Minimum 5 years’ experience as a team leader in Front Office / Guest Relations within a hotel environment, preferably in 5-star hotel
  • Possess excellent communications, leadership and interpersonal skills
  • Able to perform independently and as well as a good team player
  • Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint
  • Able to perform shift work, including weekends and public holidays