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- Assign and schedule facilitators, coaches, and consultants for client programs based on availability, expertise, and project needs.
- Ensure staffing aligns with program timelines and client requirements.
- Communicate staffing decisions to internal teams and external facilitators.
- Maintain accurate records of resourcing in our Enterprise Resource Planning (ERP) system (Salesforce).
- Track facilitator utilization, ensuring optimal allocation across multiple projects.
- Proactively identify and flag staffing gaps or conflicts.
- Serve as the primary point of contact for external facilitators and internal program teams.
- Work closely with Project Managers and Program Coordinators to align staffing needs with program requirements.
- Support the PRO APAC team in resourcing decisions and escalations.
- Regularly update staffing data in Salesforce and internal tracking tools.
- Improve resourcing workflows to enhance efficiency and accuracy.
- Monitor post-program evaluations and provide feedback on facilitator performance.
- 1-3 years of experience in staffing coordination, scheduling, resource management, or project coordination, preferably in consulting, professional services, or learning & development.
- Strong organizational skills with the ability to manage multiple scheduling needs simultaneously.
- Excellent communication and stakeholder management skills, with the ability to liaise with internal teams and external facilitators.
- Detail-oriented and process-driven, ensuring accuracy in scheduling and data entry.
- Proactive problem solver who can anticipate staffing conflicts and suggest solutions.
- Tech-savvy, with experience using ERP systems (Salesforce preferred) or other resource management tools.
- Fluent in English (additional APAC languages a plus).
- Flexible schedule to accommodate occasional calls with global teams (US/EU).
- Assign and schedule facilitators, coaches, and consultants for client programs based on availability, expertise, and project needs.
- Ensure staffing aligns with program timelines and client requirements.
- Communicate staffing decisions to internal teams and external facilitators.
- Maintain accurate records of resourcing in our Enterprise Resource Planning (ERP) system (Salesforce).
- Track facilitator utilization, ensuring optimal allocation across multiple projects.
- Proactively identify and flag staffing gaps or conflicts.
- Serve as the primary point of contact for external facilitators and internal program teams.
- Work closely with Project Managers and Program Coordinators to align staffing needs with program requirements.
- Support the PRO APAC team in resourcing decisions and escalations.
- Regularly update staffing data in Salesforce and internal tracking tools.
- Improve resourcing workflows to enhance efficiency and accuracy.
- Monitor post-program evaluations and provide feedback on facilitator performance.
- 1-3 years of experience in staffing coordination, scheduling, resource management, or project coordination, preferably in consulting, professional services, or learning & development.
- Strong organizational skills with the ability to manage multiple scheduling needs simultaneously.
- Excellent communication and stakeholder management skills, with the ability to liaise with internal teams and external facilitators.
- Detail-oriented and process-driven, ensuring accuracy in scheduling and data entry.
- Proactive problem solver who can anticipate staffing conflicts and suggest solutions.
- Tech-savvy, with experience using ERP systems (Salesforce preferred) or other resource management tools.
- Fluent in English (additional APAC languages a plus).
- Flexible schedule to accommodate occasional calls with global teams (US/EU).