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Customer Service Staff

Salary undisclosed

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Job summary:
  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $1,600 - $2,000 per month
  • Immediate start available

Responsibilities:

  • Efficiently and accurately handle over-the-counter transactions.

  • Provide general KYC support, including managing the account opening process and collaborating with the compliance team for customer documentation collection.

  • Respond to customer inquiries and ensure a seamless account opening experience.

  • Conduct basic front-line AML assessments and KYC reviews for both new and existing customers, following normal and enhanced due diligence standards in line with AML policies.

  • Manage customer wait times to maintain high service levels and ensure an exceptional customer experience.

  • Effectively handle and resolve customer complaints, minimizing any negative impact.

Requirements:

  • Minimum qualification: GCE ā€˜Nā€™ Level.

  • Strong interpersonal and communication skills.

  • Proficient in cashiering duties.

  • Skilled in utilizing data to enhance productivity and performance.

  • Previous experience in a front-line role within the payment industry is preferred.

  • Must be fluent in both Mandarin and English (spoken and written).

  • Willing to work shifts and weekends.