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After Sales Support

  • Full Time, onsite
  • PALL MARC SAUER COMPRESSORS PTE. LTD.
  • Ang Mo Kio, Singapore
Salary undisclosed

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Job summary:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Friday: Morning, Afternoon, Evening
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $2,400 - $2,600 per month
  • Immediate start available

Aftersales Executive / Sales Support

Roles & Responsibilities

Job Description:

Are you a proactive and detail-oriented individual looking to join a dynamic team? We are seeking an Aftersales Executive/Sales Support to manage our aftersales operations and ensure customer satisfaction. If you thrive in a fast-paced environment and have a knack for problem-solving, we want to hear from you!

Key Responsibilities:

· Prepare and issuance of quotations for spare parts within 48 hours.

· Process customer orders within 48 hours.

· Acknowledge purchase orders from customers.

· Update customers on delivery schedules and any delays.

· Prepare Commercial Invoices and Packing Lists for local/direct deliveries.

· Coordinate delivery instructions with Germany HQ

· Print Delivery Orders for warehouse for local deliveries.

· Address any order discrepancies with HQ upon customer request.

· Send delivery notices to customers upon order completion.

· Request shipping documents and/or Air Waybills (AWB) from HQ.

· Compile billing documents for the Finance Department.

General and administrative:

· Manage and respond to emails from our general inbox

· Request additional information from email senders

· Regularly learn and update with new & existing product knowledge and application

· Direct emails to the appropriate parties as needed

Requirements:

· Strong organizational and communication skills

· Ability to work independently and as part of a team

· Proficiency in Microsoft Office Suite

· Proficiency with cloud invoicing systems

· Experience in aftersales or sales support is a plus

Benefits:

· Competitive salary with negotiable terms.

· Comprehensive perks and benefits package.

· Opportunity for career growth and development.